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~isPartOf:"Tourism review : the official journal of the AIEST"
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Tourism review : the official journal of the AIEST
International journal of contemporary hospitality management
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High-performance work practices, career satisfaction, and service recovery performance : a study of flight attendants
Karatepe, Osman M.
;
Vatankhah, Sanaz
- In:
Tourism review : the official journal of the AIEST
70
(
2015
)
1
,
pp. 56-71
Persistent link: https://www.econbiz.de/10011344501
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2
Relative efficacy of organizational support and personality traits in predicting service recovery and job performances : a study of frontline employees in Turkey
Yavas, Ugur
;
Karatepe, Osman M.
;
Babakus, Emin
- In:
Tourism review : the official journal of the AIEST
65
(
2010
)
3
,
pp. 70-83
Persistent link: https://www.econbiz.de/10009237104
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