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"Full of sound and fury, signifying nothing" : interrogating new skill concepts in service work ; the view from two UK call centres
Lloyd, Caroline; Payne, Jonathan - In: Work, employment & society : a journal of the British … 23 (2009) 4, pp. 617-634
Persistent link: https://www.econbiz.de/10003935275
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A service union's innovation dilemma : limitations on creative action in German industrial relations
Holtgrewe, Ursula; Doellgast, Virginia - In: Work, employment & society : a journal of the British … 26 (2012) 2, pp. 314-330
Persistent link: https://www.econbiz.de/10009558454
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Professionalism "from below" : mobilization potential in Indian call centres
Vaidyanathan, Brandon - In: Work, employment & society : a journal of the British … 26 (2012) 2, pp. 211-227
Persistent link: https://www.econbiz.de/10009558480
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"Commodifying institutions" : vertical disintegration and institutional change in German labour relations
Holst, Hajo - In: Work, employment & society : a journal of the British … 28 (2014) 1, pp. 3-20
Persistent link: https://www.econbiz.de/10010259618
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Trusting technical change in call centres
Prichard, Jane; Turnbull, Joanne; Halford, Susan; Pope, … - In: Work, employment & society : a journal of the British … 28 (2014) 5, pp. 808-824
Persistent link: https://www.econbiz.de/10010466543
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Emotional management in a mass customised call centre : examining skill and knowledgeability in interactive service work
Jenkins, Sarah; Delbridge, Rick; Roberts, Ashley - In: Work, employment & society : a journal of the British … 24 (2010) 3, pp. 546-564
Persistent link: https://www.econbiz.de/10009383849
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An explanation of cross-national variation in call centre job quality using institutional theory
Holman, David - In: Work, employment & society : a journal of the British … 27 (2013) 1, pp. 21-38
Persistent link: https://www.econbiz.de/10009741329
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Indian call centre workers : vanguard of a global middle class?
Murphy, Jonathan - In: Work, employment & society : a journal of the British … 25 (2011) 3, pp. 417-433
Persistent link: https://www.econbiz.de/10010217915
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Identity on the line : constructing professional identity in a HR call centre
Pritchard, Katrina; Symon, Gillian - In: Work, employment & society : a journal of the British … 25 (2011) 3, pp. 434-450
Persistent link: https://www.econbiz.de/10010217916
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Aesthetic and emotional labour through stigma : national identity management and racial abuse in offshored Indian call centres
Nath, Vandana - In: Work, employment & society : a journal of the British … 25 (2011) 4, pp. 709-725
Persistent link: https://www.econbiz.de/10009423244