Internal marketing orientation (IMO) can be used as a tool for managing employees' knowledge that allows companies to develop a competitive advantage to the extent that generates information, communicates it internally and facilitates to articulate a response to their needs. IMO through proper...

This research specifies how to build and validate a Knowledge Management measurement scale. The process is based on Churchill (1979) and Devellis (1991) methodologies. The empirical study carried out in 222 Spanish firms from the Biotechnology and Telecommunications industries. As a result we...

The aim of this paper is to know the human resources practices that support knowledge management processes. To do this, we use the multiple case study method as a strategy of research, analysing in depth six excellent and pro-active Spanish companies in knowledge matters. We answer five research...

This paper explores, from a knowledge-based view of the firm, the effect of a set of organizational practices on firm performance, highlighting their grouping into two blocks: practices related to knowledge exploration and those related to knowledge exploitation. After developing an empirical...

The aim of this paper is to identify the dimensions for organisation knowledge and quality management in order to help researchers to measure both terms and their impacts on performance in future studies. A literature review about knowledge management and qualitymanagement is carried out to that...

The companies' need of innovating in the new economy, has caused that knowledge and its management have acquired a great importance. Hence, the analysis of the tools employed by the companies to create and to manage knowledge has become indispensable. In this paper, the use of e-learning as a...

This paper focuses on the issue of knowledge transfer, an important area in knowledge management. The aim of the paper is to identify the people management practices that will be most effective in fostering knowledge sharing. We begin with a theorical analysis to identify the practices that...