The outset for this thesis is the contemporary risk management concept of Enterprise Risk Management (ERM). ERM has for the last 20 years been advocated as a technology of managing with a potential impact for the value creation in corporate life. The idea of managing or controlling risk is...

The paper deals with quality management in the sector of Tourist Information Centres (TIC) in the Czech Republic and the development of the quality management systems in the sector as part of the national quality management system in tourism. Since the TICs perform a prominent role in...

Nowadays marketing is often criticized for its low productivity: high corporate expenses on marketing are not balanced by equal customer satisfaction and loyalty. The source of this problem can be found in low effectiveness and ethical standard of the marketing activities. Wastefulness and low...