This paper analyses the potential employment effects of foreign direct investment in the Swiss services industry. First … services compared with those of industrial goods. It is demonstrated that conventional research in this field systematically … services, but also the mobility of consumers and producers, as well as the motives underlying the decisions for foreign …

anderen Beiträge zur Definition und Einsatz von Services in Unternehmen. Ergänzend wird dies um Potenziale in der … Intelligence as well as other contributions about the definition and usage of services in companies. This is in addition to the …

Services are characterised by the integration of customers while the service is produced. This integration leads to …

Literature shows that services in the manufacturing industry become more and more important. Especially in highly … competitive markets the revenue share of services is increasing. In order to achieve these ambitious revenue and profit goals many … services generate profit and provide value to their customers. This paper deals with service portfolio management (SPM), which …

The importance of services procurement increases constantly. However, empirical studies identify deficits in realising … the tremendous opportunities of strategic procurement of services in day-to-day business – caused by the difference of … services compared to goods resulting in a higher degree of complexity and uncertainty.Using neo-institutional approaches, the …

Customer-oriented service provision as in customer solutions or services results in new requirements for the …-oriented services in comparison to other services and their impact on organisational activities. To this end, the thesis examines the …