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Hypnotic writing : how to seduce and persuade customers with only your words
Vitale, Joseph G. - 2007
Persistent link: https://www.econbiz.de/10004877285
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Defining, measuring and managing consumer experiences
Sorrentino, Annarita - 2020
Persistent link: https://www.econbiz.de/10012288577
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The Nordstrom way to customer experience excellence : creating a values-driven service culture
Spector, Robert; Reeves, Breanne O. - 2017 - Third edition
Persistent link: https://www.econbiz.de/10011711878
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The caring economy : business principles for the new digital age
MacGovern, Gerry - 1999
Persistent link: https://www.econbiz.de/10004395221
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Perception configurations in business relationships
Holmlund, Maria; Strandvik, Tore - 1997
Persistent link: https://www.econbiz.de/10004715464
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Commercial relationships
Jessop, David; Jones, O. A. - 1999 - 3. ed.
Persistent link: https://www.econbiz.de/10004053065
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Handbuch Firmenkundengeschäft : Technologie, Rating und Risikosteuerung als Kernkompetenz der Banken
Juncker, Klaus (contributor) - 2002 - 2., völlig überarb. Aufl.
Persistent link: https://www.econbiz.de/10004697783
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Total customer satisfaction : lessons from 50 companies with top quality customer service
Horovitz, Jacques; Jurgens-Panak, Michele - 1992
Persistent link: https://www.econbiz.de/10000346024
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Winning with customers : a playbook for B2B
Pigues, D. Keith; Alderman, Jerry D. - 2010
Persistent link: https://www.econbiz.de/10008658676