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~language:"eng"
~language:"ita"
~subject:"Relationship marketing"
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Relationship marketing
Beziehungsmarketing
19,963
Consumer behaviour
8,393
Konsumentenverhalten
8,393
Customer satisfaction
5,094
Kundenzufriedenheit
5,093
Dienstleistungsqualität
3,966
Service quality
3,963
Dienstleistung
2,991
Services
2,534
Brand management
2,365
Markenführung
2,365
Social Web
1,838
Social web
1,838
Markenimage
1,788
Brand image
1,787
Lieferantenmanagement
1,783
Supplier relationship management
1,783
Marketingmanagement
1,483
Marketing management
1,471
Online-Marketing
1,439
Electronic Commerce
1,437
Internet marketing
1,433
E-commerce
1,413
Customer integration
1,408
Kundenintegration
1,405
Dienstleistungssektor
1,386
Service industry
1,348
Confidence
1,273
Vertrauen
1,273
Kundenwert
1,257
Einzelhandel
1,250
Customer value
1,245
Retail trade
1,245
USA
1,205
Innovation
1,201
Brand
1,194
United States
1,190
Markenartikel
1,179
Online retailing
1,156
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7,862
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Ratgeber
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Kumar, V.
78
Verhoef, Peter C.
55
Han, Heesup
53
Hollebeek, Linda D.
50
Palmatier, Robert W.
40
Gil Saura, Irene
37
Mattila, Anna S.
37
Homburg, Christian
33
Smith, Alan D.
33
Van den Poel, Dirk
32
Thaichon, Park
31
Mittal, Vikas
30
Prentice, Catherine
30
Svensson, Göran
30
Loureiro, Sandra Maria Correia
29
Sheth, Jagdish N.
28
Grewal, Dhruv
27
Neslin, Scott A.
27
Grönroos, Christian
26
Agnihotri, Raj
25
Aksoy, Lerzan
25
Quach, Sara
25
Vrontis, Demetris
25
Heinonen, Kristina
24
Hyun, Sunghyup Sean
24
Karjaluoto, Heikki
24
Klaus, Philipp
24
Ruyter, Ko de
24
Bang, Nguyen
23
Lemon, Katherine N.
23
Rather, Raouf Ahmad
23
Reinartz, Werner J.
23
Gustafsson, Anders
22
Sesé, F. Javier
21
Wieseke, Jan
21
Wong, IpKin Anthony
21
Balaji, M. S.
20
Brodie, Roderick J.
20
Edvardsson, Bo
20
Harrigan, Paul
20
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IGI Global
17
National Bureau of Economic Research
11
American Marketing Association
10
Harvard Graduate School of Business Administration
6
Springer Fachmedien Wiesbaden
6
AMACOM
5
Information Resources Management Association
5
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
5
Edward Elgar Publishing
3
Erasmus Research Institute of Management
3
USA / General Accounting Office
3
Völkerbund / Sub-Committee of Experts for the Unification of Customs Tariff Nomenclature
3
European Health Care Conference <2, 2011, Hamburg>
2
Friedrich-Schiller-Universität Jena
2
Gottfried Wilhelm Leibniz Universität Hannover
2
Great Britain / Customs Establishment
2
INSEAD
2
International Conference on Relationship Marketing <9, 2009, Berlin>
2
KMU Verlag HSG
2
NetLibrary, Inc
2
REFSQ <16, 2010, Essen>
2
RWTH Aachen
2
Springer International Publishing
2
Svenska Handelshögskolan <Helsinki>
2
The Wharton Financial Institutions Center
2
Universität Duisburg-Essen / Institut für Informatik und Wirtschaftsinformatik
2
Universität Freiburg <Schweiz> / Internationales Institut für Management in Telekommunikation
2
Universität Mannheim
2
World Trade Organization
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
AMA Summer Academic Conference <2018, Boston, Mass.>
1
AMA Summer Academic Conference <2021, Online>
1
AMA Summer Academic Conference <2023, San Francisco, Calif.>
1
AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
1
AMA Winter Academic Conference <2020, San Diego, Calif.>
1
Arbeitsgemeinschaft Alpenländer
1
Bank Administration Institute
1
Books on Demand GmbH <Norderstedt>
1
Business Decisions Limited <Royal Tunbridge Wells>
1
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Published in...
All
Journal of business research : JBR
647
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
185
Journal of strategic marketing
169
Journal of the Academy of Marketing Science
164
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
The journal of product & brand management
111
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Journal of retailing
103
Cogent business & management
102
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
92
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
The international review of retail, distribution and consumer research
73
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
International journal of retail & distribution management
68
European journal of operational research : EJOR
67
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
67
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
66
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All
ECONIS (ZBW)
19,963
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1
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10
of
19,963
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date (newest first)
date (oldest first)
1
Measuring customer experience in
service
: a systematic review
Bueno, Eduardo Veiga
;
Weber, Tiziana Brenner Beauchamp
; …
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 779-798
Persistent link: https://www.econbiz.de/10012205844
Saved in:
2
Relationship marketing and
service
: an update
Grönroos, Christian
- In:
Journal of global scholars of marketing science : …
27
(
2017
)
3
,
pp. 201-208
Persistent link: https://www.econbiz.de/10011774977
Saved in:
3
Antecedents of co-creation intention and their role in developing technology-based new services via customer involvement : a conceptual analysis
Sarmah, Bijoylaxmi
;
Rahman, Zillur
- In:
International journal of business excellence
15
(
2018
)
2
,
pp. 239-255
Persistent link: https://www.econbiz.de/10011954242
Saved in:
4
Performance measurement approach to show the value for the customer in an industrial
service
network
Ukko, Juhani
;
Pekkola, Sanna
;
Saunila, Minna
;
Rantala, Tero
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 214-229
Persistent link: https://www.econbiz.de/10011317292
Saved in:
5
IT-related
service
: a multidisciplinary perspective
Huang, Ming-hui
;
Rust, Roland T.
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 251-258
Persistent link: https://www.econbiz.de/10009782150
Saved in:
6
The
service
revolution and the transformation of marketing science
Rust, Roland T.
;
Huang, Ming-hui
- In:
Marketing science : the marketing journal of the …
33
(
2014
)
2
,
pp. 206-221
Persistent link: https://www.econbiz.de/10010358790
Saved in:
7
Contagious effects of customer misbehavior in access-based services
Schaefers, Tobias
;
Wittkowski, Kristina
;
Benoit, Sabine
; …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10011433127
Saved in:
8
A value co-creation model for wine tourism
Festa, Guiseppe
;
Vrontis, Demetris
;
Thrassou, Alkis
; …
- In:
International journal of management practice : IJMP
8
(
2015
)
3
,
pp. 247-267
Persistent link: https://www.econbiz.de/10011545009
Saved in:
9
Conducting
service
research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
10
Extending the context of
service
: from encounters to ecosystems
Akaka, Melissa Archpru
;
Vargo, Stephen L.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 453-462
Persistent link: https://www.econbiz.de/10011418340
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