"A Radical New Model for Unleashing Your Company's Potential In most organizations nearly everyone is doing a second job no one is paying them for-namely, covering their weaknesses, trying to look their best, and managing other people's impressions of them. There may be no greater waste of a...

Introduction -- Kickoff meeting -- UGH's lean training -- UGH learns the lean fundamentals -- Organize for lean -- Preparing for kaizen and lean leadership -- Setup reduction kaizen -- The flow kaizen -- Office kaizen -- UGH's lean journey, year one -- UGH's lean journey years 2-5