Stauss, Bernd; Engelmann, Kai; Kremer, Anja; Luhn, Achim - 2008
In response to the economic impact of the service sector, services science must be established as an academic …, service-oriented education, and service-related collaborations. All the contributions in this book stem from the presentations …The service sector has dominated advanced economies for years. In many countries, it accounts for more than 70% of …
