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The role of social media in affective trust building in customer-supplier relationships
Calefato, Fabio; Lanubile, Filippo; Novielli, Nicole - In: Electronic commerce research 15 (2015) 4, pp. 453-482
Persistent link: https://www.econbiz.de/10011400944
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Does high supply chain integration enhance customer response speed?
Chiang, Ai-hsuan; Chen, Wun-hwa; Wu, Soushan - In: The service industries journal 35 (2015) 1/2, pp. 24-43
Persistent link: https://www.econbiz.de/10010491820
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Exploring strategies for capturing customer's tacit knowledge in customer integration methods
Bretschneider, Ulrich; Zogaj, Shkodran - In: International journal of knowledge management : IJKM ; … 12 (2016) 2, pp. 1-19
Persistent link: https://www.econbiz.de/10011623443
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Service-dominant logic and the business model concept: toward a conceptual integration
Clauß, Thomas; Laudien, Sven M.; Daxböck, Birgit - In: International journal of entrepreneurship and … 18 (2014) 4, pp. 266-288
Persistent link: https://www.econbiz.de/10010477267
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There's more than one perspective to take into account for successful customer integration into radical new product innovation : a framework and research agenda
Schweitzer, Fiona Maria; Hende, Ellis van den; Hultink, … - In: IEEE transactions on engineering management : EM 67 (2020) 3, pp. 813-829
Persistent link: https://www.econbiz.de/10012300002
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Customer integration 4.0 : leveraging customer knowledge in innovation processes by using digital technologies
Füller, Kathrin Jasmin - 2017
Persistent link: https://www.econbiz.de/10011809713
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Service coproduction and customer participation
Marion, Frédéric - In: Advances in services marketing, (pp. 17-26). 1997
Persistent link: https://www.econbiz.de/10001297073
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Customer engagement behaviours and value co-creation
Alexander, Matthew; Jaakkola, Elina - In: Customer engagement : contemporary issues and challenges, (pp. 3-20). 2016
Persistent link: https://www.econbiz.de/10011430570
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Economic outcomes of customer engagement : emerging findings, contemporary theoretical perspectives, and future challenges
Beckers, Sander F. M.; Doorn, Jenny van; Verhoef, Peter C. - In: Customer engagement : contemporary issues and challenges, (pp. 21-52). 2016
Persistent link: https://www.econbiz.de/10011430574
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Partner engagement : a perspective on B2B engagement
Vivek, Shiri D.; Dalela, Vivek; Beatty, Sharon E. - In: Customer engagement : contemporary issues and challenges, (pp. 53-66). 2016
Persistent link: https://www.econbiz.de/10011430589