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Impact of value co-creation on logistics customers' loyalty

Thiruvattal, Eappen - In: Journal of global operations and strategic sourcing 10 (2017) 3, pp. 334-361

Persistent link: https://www.econbiz.de/10011806169

Study of e-services quality and customer loyalty : a moderated mediation model of perceived switching cost and e-satisfaction

Deepika; Singh, Shashank Vikram Pratap; Sumanjeet Singh; … - In: International journal of business information systems : … 43 (2023) 4, pp. 528-541

Persistent link: https://www.econbiz.de/10014336896

Behavioral Customer Loyalty in Online Shopping : The Role of E-Service Quality & E-Recovery

Mohammad Shafiee, Majid - 2018

Nowadays, the internet has become a suitable platform for the trade of products and services. Online shopping transactions are carried out without face-to-face contact; thus, various factors can affect customers' purchase intentions. In addition to aesthetics and ease of use, trust is a critical...

Persistent link: https://www.econbiz.de/10012918098

OCL : online customer loyalty in the service industries : scale development and validation

Toufaily, Elissar; Fallu, Jean-Mathieu; Ricard, Line - In: Journal of relationship marketing : innovations & … 15 (2016) 4, pp. 269-298

Persistent link: https://www.econbiz.de/10011633641

Quality strategies for customer loyalty in an e-service environment : a case of m-banking customers

Vasudeva, Savdeep - In: Strategies and tools for managing connected consumers, (pp. 46-69). 2020

Persistent link: https://www.econbiz.de/10012106733

Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM

Tran, Gina A.; Strutton, David - In: Journal of retailing and consumer services 53 (2020), pp. 1-17

Persistent link: https://www.econbiz.de/10012171958

Mobile commerce applications service quality in enhancing customer loyalty intention : mediating role of customer satisfaction

Nurul Fazleen Mohd Zariman; Norshima Humaidi; Muhammad … - In: Journal of financial services marketing 28 (2023) 4, pp. 649-663

Persistent link: https://www.econbiz.de/10014479008

The effect of e-commerce livestreaming services on customer loyalty : a test of the chain mediation model

Ye, XinMei; Hira Batool; Huang, Shi-Zheng - In: Journal of innovation and entrepreneurship : JIE 12 (2023), pp. 1-21

-commerce livestreaming model, as a new marketing model, has been rapidly developed. Based on the SOR model, this paper clarifies the …

Persistent link: https://www.econbiz.de/10014496952

An empirical analysis of the dimension of loyalty to determine customer retention for E-Commerce

Dwivedi, Sunita - In: Journal of creating value 9 (2023) 1, pp. 63-80

Persistent link: https://www.econbiz.de/10014581528

Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes

Neumüller, Kathrin - 2022

Persistent link: https://www.econbiz.de/10013188011

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