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Kundenintegrations-Kompetenz : Konzeptionalisierung, Operationalisierung und Erfolgswirkung
Jacob, Frank - 2002
Persistent link: https://www.econbiz.de/10001723722
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Interactions between service customers : managing on-site customer-to-customer interactions for service advantage
Nicholls, Richard - 2005
Persistent link: https://www.econbiz.de/10003224823
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Theorieorientierte Organisationsleitlinien für Call-Center
Nippa, Michael; Hachenberger, Jan - 1999
Persistent link: https://www.econbiz.de/10001406308
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A model of output of the final combination in services based on production theory
Gössinger, Ralf - 2002
Persistent link: https://www.econbiz.de/10013419504
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Flexibility-oriented design of service output : an analysis based on production theory
Corsten, Hans; Gössinger, Ralf - 2004
Persistent link: https://www.econbiz.de/10013419515
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A managed service economy with an equilibrium for marketable services
Ruys, Pieter H. M. (contributor) - 2002 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001639089
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Managing satisfaction in relationships over time
Aflaki, Sam; Popescu, Ioana - 2010
Persistent link: https://www.econbiz.de/10008807683
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The power of pride : antecedents and consequences of pride among frontline employees
Krämer, Tobias - 2015
Persistent link: https://www.econbiz.de/10011312793
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Economic growth, structural change, and search unemployment
Zagler, Martin - 2000
Persistent link: https://www.econbiz.de/10001541018