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Customer satisfaction
26
Kundenzufriedenheit
24
Consumer behaviour
21
Konsumentenverhalten
21
Dienstleistungsqualität
16
Service quality
16
Beziehungsmarketing
10
Relationship marketing
10
Einzelhandel
8
Retail trade
8
Customer service
7
Kundenservice
7
customer satisfaction
7
Arbeitszufriedenheit
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Emotion
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Job satisfaction
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Service encounters
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Loyalty programs
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Marketing management
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Marketingmanagement
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Psychology of advertising
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Service robots
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16
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Söderlund, Magnus
65
Oikarinen, Eeva-Liisa
7
Berg, Hanna
5
Colliander, Jonas
5
Sagfossen, Sofie
4
Julander, Claes-Robert
3
Liljander, Veronica
3
Mattsson, Jan
3
Rosengren, Sara
3
Szugalski, Stefan
3
Vilgon, Mats
3
Lange, Fredrik
2
Liljedal, Karina T.
2
Singh, Reema
2
Soderlund, Magnus
2
Solja, Eeva
2
Dahlén, Micael
1
Daunfeldt, Sven-Olov
1
Ehnsiö, Rikard
1
Gummerus, Johanna
1
Gunnarsson, Jonas
1
Heikka, Eija-Liisa
1
Karsberg, John
1
Kristensson, Per
1
Lindström, Annika
1
Lipkin, Michaela
1
Lundberg, Elisabeth
1
Marder, Ben
1
Modig, Erik
1
Ringbo, Joel
1
Rzasnicki, Valérie
1
Söerlund, Magnus
1
Teck Ming Tan
1
Wästlund, Erik
1
Åkestam, Nina
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Economics Institute for Research (SIR), Handelshögskolan i Stockholm
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Journal of retailing and consumer services
16
SSE/EFI Working Paper Series in Business Administration
7
The international review of retail, distribution and consumer research
7
Research paper / Ekonomiska Forskningsinstitutet vid Handelshögskolan i Stockholm
6
Journal of Consumer Marketing
3
Psychology & marketing
3
European Journal of Marketing
2
Journal of service management
2
The changing roles of advertising : [extended versions of papers presented at the 11th ICORIA (International Conference on Research in Advertising) Stockholm, Sweden in June 2012]
2
The journal of consumer marketing
2
Australasian marketing journal
1
EFI research paper / Ekonomiska Forskningsinstitutet, Handelshögskolan i Stockholm
1
European journal of marketing : EJM
1
Journal of Service Management
1
Journal of Services Marketing
1
Journal of business research : JBR
1
Journal of economic psychology : research in economic psychology and behavioral economics
1
Journal of service theory and practice
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Managing customer relationships on the Internet
1
Managing service quality : MSQ ; an international journal
1
Nordic journal of business : NJB
1
Psychology & Marketing
1
SSE EFI working paper series in business administration
1
Technological forecasting & social change : an international journal
1
The European retail digest : the authoritative guide to trends and developments in retailing across Europe
1
The journal of product & brand management
1
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ECONIS (ZBW)
52
Other ZBW resources
8
RePEc
7
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1
The anatomy of increasing competition : a study of Swedish Telecom's decision makers and their cognitive map
Söderlund, Magnus
-
1991
Persistent link: https://www.econbiz.de/10000808109
Saved in:
2
Poor and rich customers in the service encounter
Söderlund, Magnus
- In:
Journal of service management
28
(
2017
)
2
,
pp. 265-283
Persistent link: https://www.econbiz.de/10011704037
Saved in:
3
Market orientation and the role of customers in decision makers' cognitive maps : an explorative study of causal attribution
Söderlund, Magnus
-
1993
Persistent link: https://www.econbiz.de/10000872523
Saved in:
4
The firm and its market orientation : a critical incident approach to decision makers' perceptions of consequences of market orientation
Söderlund, Magnus
-
1993
Persistent link: https://www.econbiz.de/10000875098
Saved in:
5
Advantages and disadvantages of market orientation in the minds of future decision makers in Latvia
Söderlund, Magnus
-
1995
Persistent link: https://www.econbiz.de/10000920361
Saved in:
6
Employee encouragement of self-disclosure in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012171941
Saved in:
7
Employee display of burnout in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 168-176
Persistent link: https://www.econbiz.de/10011729830
Saved in:
8
The proactive employee on the floor of the store and the impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
43
(
2018
),
pp. 46-53
Persistent link: https://www.econbiz.de/10011883136
Saved in:
9
Other customers in the retail environment and their impact on the customer’s evaluations of the retailer
Söderlund, Magnus
- In:
Journal of retailing and consumer services
18
(
2011
)
3
,
pp. 174-182
Persistent link: https://www.econbiz.de/10009158892
Saved in:
10
Positive social behaviors and suggestive selling in the same service encounter
Söderlund, Magnus
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
4
,
pp. 305-320
Persistent link: https://www.econbiz.de/10009769856
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