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Marktnahes Controlling : Kunde...
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Beziehungsmarketing
20,282
Relationship marketing
20,282
Consumer behaviour
8,447
Konsumentenverhalten
8,447
Customer satisfaction
5,076
Kundenzufriedenheit
5,073
Service quality
3,672
Dienstleistungsqualität
3,671
Controlling
2,463
Brand management
2,403
Markenführung
2,403
Management control
2,233
Social Web
1,885
Social web
1,885
Brand image
1,819
Markenimage
1,819
Lieferantenmanagement
1,786
Supplier relationship management
1,786
Marketingmanagement
1,510
Marketing management
1,500
Online-Marketing
1,483
Internet marketing
1,477
Electronic Commerce
1,416
E-commerce
1,395
Customer integration
1,351
Kundenintegration
1,347
Confidence
1,332
Vertrauen
1,331
Kundenwert
1,263
Customer value
1,251
Einzelhandel
1,251
Retail trade
1,248
Brand
1,209
Markenartikel
1,194
Online retailing
1,178
Online-Handel
1,178
USA
1,112
United States
1,102
Theory
1,018
Theorie
1,016
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8,884
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3,593
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17,649
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22
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Sammelwerk
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Conference paper
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Ratgeber
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69
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37
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30
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21
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19
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Kumar, V.
77
Verhoef, Peter C.
55
Han, Heesup
54
Hollebeek, Linda D.
51
Palmatier, Robert W.
40
Mattila, Anna S.
38
Gil Saura, Irene
37
Homburg, Christian
34
Smith, Alan D.
33
Svensson, Göran
32
Thaichon, Park
32
Van den Poel, Dirk
32
Prentice, Catherine
31
Mittal, Vikas
30
Loureiro, Sandra Maria Correia
29
Neslin, Scott A.
29
Sheth, Jagdish N.
29
Grewal, Dhruv
28
Grönroos, Christian
26
Quach, Sara
26
Agnihotri, Raj
25
Aksoy, Lerzan
25
Vrontis, Demetris
25
Epstein, Marc J.
24
Heinonen, Kristina
24
Hyun, Sunghyup Sean
24
Karjaluoto, Heikki
24
Klaus, Philipp
24
Rather, Raouf Ahmad
24
Ruyter, Ko de
24
Bang, Nguyen
23
Krafft, Manfred
23
Lemon, Katherine N.
23
Reinartz, Werner J.
23
Edvardsson, Bo
22
Gustafsson, Anders
22
Bragg, Steven M.
21
Brodie, Roderick J.
21
Sesé, F. Javier
21
So, Kevin Kam Fung
21
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Institution
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IGI Global
18
Springer Fachmedien Wiesbaden
15
National Bureau of Economic Research
11
American Marketing Association
10
International Group of Controlling
8
Harvard Graduate School of Business Administration
7
AMACOM
5
Information Resources Management Association
5
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
5
Verlag Dr. Kovač
5
Edward Elgar Publishing
4
Institut für Wirtschaftswissenschaft <Gießen>
4
Schmalenbach-Gesellschaft für Betriebswirtschaft
4
Springer International Publishing
4
Universität <Kassel> / Fachgebiet Wirtschaftsinformatik
4
Basel Committee on Banking Supervision
3
Deutscher Betriebswirtschafter-Tag <51, 1997, Berlin>
3
Erasmus Research Institute of Management
3
Keleti Károly Gazdasági Kar, Óbudai Egyetem
3
Taylor and Francis.
3
USA / General Accounting Office
3
Verlag Franz Vahlen
3
Völkerbund / Sub-Committee of Experts for the Unification of Customs Tariff Nomenclature
3
American Management Association / Office Management Division
2
Deutscher Betriebswirtschafter-Tag <59, 2005, Frankfurt, Main>
2
Econometrisch Instituut <Rotterdam>
2
European Health Care Conference <2, 2011, Hamburg>
2
Fachhochschule Vorarlberg
2
Friedrich-Schiller-Universität Jena
2
Goethe-Universität Frankfurt am Main
2
Gottfried Wilhelm Leibniz Universität Hannover
2
Great Britain / Customs Establishment
2
Horváth & Partners
2
INSEAD
2
International Conference on Relationship Marketing <9, 2009, Berlin>
2
Internationaler Währungsfonds
2
KMU Verlag HSG
2
NetLibrary, Inc
2
Organisation for Economic Co-operation and Development
2
REFSQ <16, 2010, Essen>
2
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Published in...
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Journal of business research : JBR
665
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
413
International journal of hospitality management
283
The journal of services marketing
225
The journal of business & industrial marketing
195
The service industries journal
190
Journal of the Academy of Marketing Science
175
Journal of strategic marketing
170
International journal of electronic customer relationship management : IJECRM
143
Journal of marketing
124
International journal of contemporary hospitality management
121
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
The journal of product & brand management
111
Tourism management : research, policies, practice
111
Cogent business & management
110
Journal of retailing
109
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Marketing intelligence & planning
106
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
European journal of marketing : EJM
95
Services marketing quarterly
94
SpringerLink / Bücher
94
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
89
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
75
The international review of retail, distribution and consumer research
74
European journal of operational research : EJOR
70
Journal of financial services marketing : JFSM
70
Business horizons
69
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
69
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Source
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ECONIS (ZBW)
22,693
USB Cologne (EcoSocSci)
200
USB Cologne (business full texts)
31
EconStor
15
RePEc
10
BASE
5
Other ZBW resources
4
OLC EcoSci
2
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Showing
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date (oldest first)
1
Contingency-based design of management control systems
Pock, Thomas
(
contributor
)
-
2007
Persistent link: https://www.econbiz.de/10003474019
Saved in:
2
Control mechanisms across buyer-supplier relationship quality matrix
Liu, Yi
;
Li, Yuan
;
Zhang, Leinan
- In:
Journal of business research : JBR
63
(
2010
)
1
,
pp. 3-12
Persistent link: https://www.econbiz.de/10003909478
Saved in:
3
IT service-oriented investment analysis : a comparison of in-house versus software-as-a-service deployment solutions
Glissmann, Susanne
-
2010
Operations Research Konzepte sowie
Controlling
Verfahren. …
Persistent link: https://www.econbiz.de/10003955337
Saved in:
4
Establishing and managing effective internal quality control measures in small service companies
Smith, Alan D.
- In:
International journal of logistics systems and management
7
(
2010
)
2
,
pp. 219-244
Persistent link: https://www.econbiz.de/10008648266
Saved in:
5
Discovering the "customer annoyance iceberg" through evidence
controlling
Stauss, Bernd
;
Seidel, Wolfgang
- In:
Service business : an international journal
2
(
2008
)
1
,
pp. 33-45
Persistent link: https://www.econbiz.de/10003692339
Saved in:
6
How control system information characteristics affect exporter-intermediary relationship quality
Velez, Maria L.
;
Sánchez, José M.
;
Florez, Raquel
; …
- In:
International business review : the official journal of …
24
(
2015
)
5
,
pp. 812-824
Persistent link: https://www.econbiz.de/10011372706
Saved in:
7
Building with bricks and mortar : the revenue impact of opening physical stores in a multichannel environment
Pauwels, Koen
;
Neslin, Scott A.
- In:
Journal of retailing
91
(
2015
)
2
,
pp. 182-197
Persistent link: https://www.econbiz.de/10011308952
Saved in:
8
To tip or not to tip, that is the question : rewarding customer service encounters
Richardson, Alan J.
;
Kilfoyle, Eksa
- In:
Accounting perspectives : a journal of The Canadian …
13
(
2014
)
4
,
pp. 301-308
Persistent link: https://www.econbiz.de/10010482215
Saved in:
9
The effect of CRM use on internal sales management control : an alternative mechanism to realize CRM benefits
Li, Liang
;
Mao, Ji-ye
- In:
Information & management : the internat. journal of …
49
(
2012
)
6
,
pp. 269-277
Persistent link: https://www.econbiz.de/10009684955
Saved in:
10
Theorising practices to deliberately or accidentally control customers
Kasabov, Eduard
- In:
European journal of marketing : EJM
50
(
2016
)
7/8
,
pp. 1493-1520
Persistent link: https://www.econbiz.de/10011609160
Saved in:
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