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The moderator effects of perceived risk, objective knowledge and certainty in the satisfaction-loyalty relationship
Ho Huy Tuu; Olsen, Svein O.; Pham Thi Thuy Linh - In: The journal of consumer marketing 28 (2011) 5, pp. 363-375
Persistent link: https://www.econbiz.de/10009272079
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Measuring satisfaction and loyalty of guests based on Vietnamese hotel online reviews
Ha Nguyen Thi Thu; Tuan Tran Minh; Tu Nguyen Thi Ngoc; … - In: International journal of e-entrepreneurship and … 11 (2021) 2, pp. 1-17
Persistent link: https://www.econbiz.de/10012613254
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Insights into customer online reviews of service quality in hotels : evidence from Vietnam
Ha Thu Nguyen; Anh Thi Tu Le; Nguyen Hoang; Phong Thai Le - In: International journal of productivity and quality … 36 (2022) 2, pp. 265-292
Persistent link: https://www.econbiz.de/10013369910
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Customer satisfaction impacts on bank performance : an empirical study from a developing country
Tran, Anh Tuan; Oh, Kok-boon; Le, Quynh Van Anh - In: Journal of international business and economics : JIBE 10 (2010) 3, pp. 38-57
Persistent link: https://www.econbiz.de/10008988212
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Relationship marketing in Vietnam : an empirical study
Nguyen Hau, Le; Viet Ngo, Liem - In: Asia Pacific journal of marketing and logistics 24 (2012) 2, pp. 222-235
Persistent link: https://www.econbiz.de/10009548788
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Impact of service personal values on service value and customer loyalty : a cross-service industry study
Le Nguyen Hau; Pham Ngoc Thuy - In: Service business 6 (2012) 2, pp. 137-155
Persistent link: https://www.econbiz.de/10009534903
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Online promotion and its influence on destination awareness and loyalty in the tourism industry
Lai, Wen-hsiang; Nguyen Quang Vinh - In: Advances in management & applied economics 3 (2013) 3, pp. 15-30
Internet is commonly accepted as an important aspect in successful tourism promotion as well as destination marketing in this era. The main aim of this study is to explore how online promotion and its influence on destination awareness and loyalty in the tourism industry. This study proposes a...
Persistent link: https://www.econbiz.de/10009756870
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The relationship among website quality,consumer satisfaction, and loyalty in Vietnamese banking sector
Le Van Huy; Pham Dinh Tuyen - In: Journal of economic development 22 (2015) 3, pp. 81-101
Persistent link: https://www.econbiz.de/10011564772
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The relationship between service quality and customer loyalty in specialty supermarkets : empirical evidence in Vietnam
Hang, Nguyen Thu; Nguyen Hue Minh; Anh Chi Phan; … - In: International journal of business and economics … 3 (2014) 5, pp. 178-186
Persistent link: https://www.econbiz.de/10010508702
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Study of the Factors Affecting Customers' Loyalty for Gym Service at K.I.M Center, Vietnam
Ha Nam Khanh, Giao - 2020
This research aims to identify and measure the influence of factors affecting customers' loyalty for gym service at K.I.M Center by surveying 640 customers using the gym service at K.I.M Center. Cronbach's alpha, EFA, CFA and SEM analysis were used in the study. The results of the model tested...
Persistent link: https://www.econbiz.de/10012822810