//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~language:"eng"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The failure of external contro...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Italien
26,916
Italy
26,506
Measurement
20,383
Messung
20,202
Service quality
20,083
Dienstleistungsqualität
19,412
Theorie
7,505
Theory
7,332
Customer satisfaction
6,489
Kundenzufriedenheit
6,308
Consumer behaviour
5,295
Konsumentenverhalten
5,236
USA
4,534
United States
4,362
Schätzung
4,028
Relationship marketing
3,888
Beziehungsmarketing
3,868
Estimation
3,821
Deutschland
3,804
Germany
3,529
Großbritannien
3,451
United Kingdom
3,232
Armut
3,073
Poverty
2,998
Frankreich
2,996
France
2,757
Wirtschaftsprüfung
2,482
Financial audit
2,477
Quality management
2,352
Qualitätsmanagement
2,350
EU-Staaten
2,256
Welt
2,256
World
2,212
EU countries
2,203
Produktivität
1,927
Productivity
1,922
Spanien
1,885
Krankenhaus
1,882
Hospital
1,875
Spain
1,823
more ...
less ...
Online availability
All
Free
22,747
Undetermined
17,208
Type of publication
All
Article
39,431
Book / Working Paper
30,660
Journal
228
Other
3
Database
2
Type of publication (narrower categories)
All
Article in journal
32,432
Aufsatz in Zeitschrift
32,432
Working Paper
11,515
Graue Literatur
11,351
Non-commercial literature
11,351
Arbeitspapier
10,207
Aufsatz im Buch
4,767
Book section
4,767
research-article
1,243
Collection of articles of several authors
1,095
Sammelwerk
1,095
Hochschulschrift
579
Aufsatzsammlung
577
Case study
558
Fallstudie
558
Konferenzschrift
531
Conference paper
470
Konferenzbeitrag
470
Amtsdruckschrift
402
Government document
402
Thesis
389
Conference proceedings
273
Article
229
Collection of articles written by one author
175
Sammlung
175
Statistik
123
case-report
115
Statistics
101
Bibliografie enthalten
98
Bibliography included
98
Systematic review
86
Übersichtsarbeit
86
conceptual-paper
83
review-article
74
Bibliografie
65
Reprint
62
Amtliche Publikation
59
review
56
No longer published / No longer aquired
55
viewpoint
53
more ...
less ...
Language
All
English
Undetermined
20,844
Italian
14,904
German
6,056
French
904
Spanish
271
Russian
126
Polish
104
Croatian
42
Hungarian
38
Portuguese
37
Slovenian
33
Swedish
28
Dutch
25
Danish
19
Czech
14
Romanian
13
Finnish
11
Serbian
11
Latin
8
Bulgarian
7
Chinese
7
Lithuanian
5
Norwegian
4
Slovak
4
Albanian
4
Ukrainian
4
Indonesian
2
Multiple languages
2
Valencian
1
Modern Greek (1453-)
1
Japanese
1
Turkish
1
Vietnamese
1
more ...
less ...
Author
All
Guiso, Luigi
174
Brunello, Giorgio
138
Jappelli, Tullio
118
Ichino, Andrea
117
Checchi, Daniele
109
Schivardi, Fabiano
103
Bratti, Massimiliano
96
Ravallion, Martin
93
Alkire, Sabina
87
De Blasio, Guido
87
Nannicini, Tommaso
81
Pastore, Francesco
80
Vivarelli, Marco
80
Lotti, Francesca
79
Siciliani, Luigi
78
Fazio, Antonio G.
77
Mazzanti, Massimiliano
74
Vuri, Daniela
74
De Paola, Maria
71
Diewert, Walter E.
71
Del Boca, Daniela
70
Scoppa, Vincenzo
69
Lucifora, Claudio
68
Pistaferri, Luigi
68
Bordignon, Massimo
67
Pinotti, Paolo
65
Picchio, Matteo
63
Monfardini, Chiara
62
Mairesse, Jacques
61
Santarelli, Enrico
60
Heckman, James J.
59
Propper, Carol
59
Turati, Gilberto
59
Vasta, Michelangelo
59
Mocetti, Sauro
58
Nijkamp, Peter
58
Cainelli, Giulio
57
Sette, Enrico
57
Silber, Jacques
57
Agasisti, Tommaso
55
more ...
less ...
Institution
All
National Bureau of Economic Research
680
OECD
502
Banca d'Italia
140
World Bank
84
International Monetary Fund
55
Organisation for Economic Co-operation and Development
49
Edward Elgar Publishing
41
Europäische Kommission
40
European Centre for the Development of Vocational Training
33
World Bank Group
29
Internationaler Währungsfonds
28
IGI Global
26
Forschungsinstitut zur Zukunft der Arbeit
25
Weltbank
21
European University Institute / Department of Economics
20
Europäische Kommission / Gemeinsame Forschungsstelle
20
Robert Schuman Centre for Advanced Studies
20
Scuola superiore Sant'Anna di studi universitari e di perfezionamento / Laboratory of Economics and Management
20
Basel Committee on Banking Supervision
18
European University Institute / Department of Law
16
Oxford Poverty & Human Development Initiative
16
Internationales Arbeitsamt
15
World Trade Organization
15
European Conference of Ministers of Transport
14
Max Planck Institute for Demographic Research, Rostock, Germany
14
Springer Fachmedien Wiesbaden
14
Dipartimento di Economia "Marco Biagi", Università degli Studi di Modena e Reggio Emilia
13
Economic Research Centre
13
European University Institute / Department of Political and Social Sciences
13
Europäische Kommission / Generaldirektion Wirtschaft und Finanzen
13
Istituto Nazionale di Statistica
13
London School of Economics and Political Science
13
Institute for the Study of Labor (IZA)
12
Institute of European Finance <Bangor, Gwynedd>
12
Vereinte Nationen / Wirtschaftskommission für Europa
12
Banco di Roma
11
European Foundation for the Improvement of Living and Working Conditions
11
Europäische Kommission / Statistisches Amt
11
Italien / Commissione Bilancio, Tesoro e Programmazione
11
Maxwell Graduate School of Citizenship and Public Affairs
11
more ...
less ...
Published in...
All
Working paper / National Bureau of Economic Research, Inc.
683
NBER working paper series
666
Discussion paper series / IZA
658
NBER Working Paper
561
International journal of hospitality management
423
IZA Discussion Paper
406
Discussion paper / Centre for Economic Policy Research
385
Journal of retailing and consumer services
361
Working paper
359
Journal of business research : JBR
342
IZA Discussion Papers
319
The service industries journal
313
Bank of Italy Occasional Paper
278
Review of economic conditions in Italy
272
Questioni di economia e finanza
267
Applied economics
262
Temi di discussione / Banca d'Italia
262
CESifo working papers
254
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
242
Bank of Italy Temi di Discussione (Working Paper)
215
The journal of services marketing
213
Temi di discussione del Servizio Studi / Banca d'Italia
189
International journal of contemporary hospitality management
177
Tourism management : research, policies, practice
176
Auditing : a journal of practice & theory
175
Policy research working paper : WPS
164
Journal of air transport management
156
Giornale degli economisti e annali di economia
153
Services marketing quarterly
146
IMF working papers
145
Journal of hospitality marketing & management
145
CESifo Working Paper
142
OECD Environment Statistics
142
The TQM journal : the international review of organizational improvement
140
Economics letters
138
Applied economics letters
136
Journal of Services Marketing
136
SpringerLink / Bücher
136
CESifo Working Paper Series
135
Discussion paper
133
more ...
less ...
Source
All
ECONIS (ZBW)
66,091
Other ZBW resources
1,694
EconStor
1,601
USB Cologne (EcoSocSci)
418
RePEc
348
ArchiDok
54
BASE
48
OLC EcoSci
37
USB Cologne (business full texts)
33
more ...
less ...
Showing
1
-
10
of
70,324
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Determining citizen satisfaction with local public education in Indonesia : the significance of actual service quality and governance conditions
Lewis, Blane D.
;
Pattinasarany, Gregorius D. V.
- In:
Growth and change : a journal of urban and regional policy
40
(
2009
)
1
,
pp. 85-115
Persistent link: https://www.econbiz.de/10003816146
Saved in:
2
Quality assessment of digital services in e-government with a case study in an Italian region
Corradini, Flavio
;
Polzonetti, Alberto
;
Re, Barbara
- In:
Cases on managing e-services
,
(pp. 28-47)
.
2009
Persistent link: https://www.econbiz.de/10003769485
Saved in:
3
Statistical techniques for continuous improvement : a citizen's satisfaction survey
Cappelli, Lucio
;
Guglielmetti, Roberta
;
Mattia, Giovanni
; …
- In:
The TQM journal : the international review of …
22
(
2010
)
3
,
pp. 267-284
Persistent link: https://www.econbiz.de/10003978216
Saved in:
4
A service quality map based on Kano's theory of attractive quality
Erto, Pasquale
;
Vanacore, Amalia
;
Staiano, Michele
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 196-215
Persistent link: https://www.econbiz.de/10008938674
Saved in:
5
Measuring service quality in urban bus transport : a modified SERVQUAL approach
Barabino, Bendetto
;
Deiana, Eusebio
;
Tilocca, Proto
- In:
International journal of quality and service sciences
4
(
2012
)
3
,
pp. 238-252
Persistent link: https://www.econbiz.de/10009655254
Saved in:
6
The effect of service delivery in public ‘community service centres’ : a case of an emerging economy
Ngobese, Ndabazinhle
;
Mason, Roger B.
;
Maharaj, Mandusha
- In:
Risk governance & control : financial markets & institutions
7
(
2017
)
3
,
pp. 44-54
Persistent link: https://www.econbiz.de/10012025651
Saved in:
7
Shaping the provision of outsourced public services : incentive efficacy and service delivery
Marvel, Mary K.
;
Marvel, Howard P.
- In:
Public performance & management review
33
(
2009/10
)
2
,
pp. 183-213
Persistent link: https://www.econbiz.de/10003950867
Saved in:
8
Service performance
measurement
in a New Zealand local government organization
Breitbarth, Tim
;
Mitchell, Rob
;
Lawson, Rob
- In:
Business horizons
53
(
2010
)
4
,
pp. 397-403
Persistent link: https://www.econbiz.de/10003989585
Saved in:
9
Outsourcing in municipal governments
Zhang, Mengzhong
;
Sun, Jian
- In:
Public performance & management review
35
(
2011/12
)
4
,
pp. 696-726
Persistent link: https://www.econbiz.de/10009570458
Saved in:
10
Conducting public utilities in Serbia : providing and maintaining services in Kragujevac
Petrovic, Milena
- In:
International journal of public sector management : IJPSM
26
(
2013
)
2
,
pp. 116-126
Persistent link: https://www.econbiz.de/10009732148
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->