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Produktion von Dienstleistungen
Fandel, Günter (ed.); Wildemann, Horst (contributor) - 2004
Persistent link: https://www.econbiz.de/10002018944
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How can we boost competition in the services sector?
Holtemöller, Oliver (ed.) - How Can We Boost Competition in the Services Sector? … - 2017 - 1st edition
Persistent link: https://www.econbiz.de/10011772535
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
Gouthier, Matthias H. J. (ed.); Stauss, Bernd (honouree);  … - 2007 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003516945
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The service industries journal
Abingdon : Routledge; 1983-2004: London : Cass - 3.1983 -
Persistent link: https://www.econbiz.de/10000448227
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Delivering quality service : balancing customer perceptions and expectations
Zeithaml, Valarie A.; Parasuraman, A.; Berry, Leonard L. - 1990
Persistent link: https://www.econbiz.de/10000083054
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Handbook of service business : management, marketing, innovation and internationalisation
Bryson, John R. (contributor) - 2015
Persistent link: https://www.econbiz.de/10010518021
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Service management : operations, strategy, and information technology
Fitzsimmons, James A.; Fitzsimmons, Mona J. - 2006 - 5. ed., internat. ed.
Persistent link: https://www.econbiz.de/10002836504
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Services marketing management : a strategic perspective
Kasper, Hans; Helsdingen, Piet van; Gabbott, Mark - 2006 - 2. ed.
Persistent link: https://www.econbiz.de/10002469672
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Innovation in the service economy : the new wealth of nations
Gallouj, Fai͏̈z - 2002
Persistent link: https://www.econbiz.de/10001632851