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The official introduction to the ITIL service lifecycle
2007
Persistent link: https://www.econbiz.de/10004922168
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Managing service as a strategic profit center
Blumberg, Donald F. - 1991
Persistent link: https://www.econbiz.de/10000804915
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Integratives Dienstleistungsmanagement : Grundlagen, Beschaffung, Produktion, Marketing, Qualität ; ein Reader
Corsten, Hans (contributor) - 1994
Persistent link: https://www.econbiz.de/10000416559
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Handbook of service business : management, marketing, innovation and internationalisation
Bryson, John R. (contributor) - 2015
Persistent link: https://www.econbiz.de/10010518021
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The Oxford handbook of professional service firms
Empson, Laura (ed.); Muzio, Daniel (ed.);  … - 2015
, profitable, and significant in the global economy. In 2013 the accountancy, management consulting, legal, and architectural … organizational and management research …
Persistent link: https://www.econbiz.de/10011344739
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Service-ability : create a customer centric culture and gain competitive advantage
Robson, Kevin - 2013
management and organizational behaviour, and the book ranges deeply into these areas to make its point. The scope of Marketing …
Persistent link: https://www.econbiz.de/10009754058
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Service management : operations, strategy, and information technology
Fitzsimmons, James A.; Fitzsimmons, Mona J. - 2006 - 5. ed., internat. ed.
Persistent link: https://www.econbiz.de/10002836504
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Services marketing management : a strategic perspective
Kasper, Hans; Helsdingen, Piet van; Gabbott, Mark - 2006 - 2. ed.
Persistent link: https://www.econbiz.de/10002469672
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Handbuch Dienstleistungsmanagement : von der strategischen Konzeption zur praktischen Umsetzung
Bruhn, Manfred (ed.); Meffert, Heribert (contributor) - 2001 - 2., überarb. und erw. Aufl.
Persistent link: https://www.econbiz.de/10001562993
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Service management : operations, strategy, and information technology
Fitzsimmons, James A.; Fitzsimmons, Mona J. - 2004 - 4. ed., internat. ed.
Persistent link: https://www.econbiz.de/10001775518