Find your purpose: commit to change -- Identify opportunity: measure and analyze the process -- Drive value: streamline the process -- Control the process: make the work and data visible -- Transform: organize the team -- Engage! set team goals -- Implement change: lead the transition -- Stand...

"This book is a reference source for the latest scholarly material on the management of knowledge resources in smaller-scale enterprises, highlighting theoretical foundations and real-world applications"--Provided by publisher.

"Diversity arising from the mixing of peoples from different cultural backgrounds has long been an issue in nations such as the United States and Australia, and in recent decades, European nations have reached unprecedented levels of cultural diversity due to increased migration. This phenomenon...