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Operational Risk in Financial Services : A Review and New Research Opportunities
Xu, Yuqian - 2016
The financial services industry differs from other service industries in ways that affect the nature of the operational risks it is subject to. In recent decades, many books and papers have focused on operational risk in financial services. However, the literature has focused mainly on the...
Persistent link: https://www.econbiz.de/10012985228
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Operational risk in financial services : a review and new research opportunities
Xu, Yuqian; Pinedo, Michael; Xue, Mei - In: Production and operations management : an international … 26 (2017) 3, pp. 426-445
Persistent link: https://www.econbiz.de/10011673549
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Information sharing and supply chain coordination
Chen, Fangruo - In: Supply chain management : design, coordination and operation, (pp. 341-421). 2003
Persistent link: https://www.econbiz.de/10002039301
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Managing downstream competition via capacity allocation
Chen, Fangruo; Li, Jianbin; Zhang, Hanqin - In: Production and operations management : an international … 22 (2013) 2, pp. 426-446
Persistent link: https://www.econbiz.de/10009745618
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Special issue on operations management in China
Chen, Fangruo (contributor) - In: Production and operations management : an international … 23 (2014) 4, pp. 525-625
Persistent link: https://www.econbiz.de/10010364066
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Provision of incentives for information acquisition : forecast-based contracts vs. menus of linear contracts
Chen, Fangruo; Lai, Guoming; Xiao, Wenqiang - In: Management science : journal of the Institute for … 62 (2016) 7, pp. 1899-1914
Persistent link: https://www.econbiz.de/10011518610
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The Impact of Service Improvisation Competence on Customer Satisfaction: Evidence from the Hospitality Industry
Secchi, Enrico; Roth, Aleda; Verma, Rohit - In: Production and Operations Management 28 (2018) 6, pp. 1329-1346
Persistent link: https://www.econbiz.de/10012096217
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Being on the Productivity Frontier: Identifying “Triple Aim Performance” Hospitals
Roth, Aleda; Tucker, Anita L.; Venkataraman, Sriram; … - In: Production and Operations Management (2019)
Persistent link: https://www.econbiz.de/10012096267
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The effect of service improvisation competence on hotel performance
Secchi, Enrico; Roth, Aleda; Verma, Rohit - In: International Journal of Operations & Production Management 40 (2020) 3, pp. 245-270
Purpose: The development of a service improvisation competence (Serv-IC), operationally defined as “the systemic ability of a service firm’s employees to deviate from established service delivery processes and routines to respond in a timely manner to unforeseen events using available...
Persistent link: https://www.econbiz.de/10012185664
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Knowledge‐Based View of the Use of an Intermediary in New Product Manufacturing Outsourcing
Chen, Qiong; Özkan‐Seely, Gülru; Wang, Shouqiang; … - In: Decision Sciences 53 (2020) 5, pp. 856-895
Persistent link: https://www.econbiz.de/10012408722