Using labour efficiently in service organisations is an important management objective since labour frequently accounts for more than 70 per cent of total operating costs. While most service organisations can use flexible scheduling rules to improve the utilisation of labour, selecting a good or...

Presents a microcomputer‐based interactive decision support system (DSS) to assist managers to improve decision making for machine scheduling in a job shop environment. The system downloads data from a factory information system, and schedules work into the appropriate work centres. The system...