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Leveraging technology to manage the customer experience

Labroo, Aparna A. - In: Kellogg on marketing : the marketing faculty of the …, (pp. 351-366). 2023

Persistent link: https://www.econbiz.de/10014283187

Gaming with Mr. Slot or gaming the slot machine? : power, anthropomorphism, and risk perception

Kim, Sara; McGill, Ann L. - In: Journal of consumer research : JCR ; an … 38 (2011/12) 1, pp. 94-107

Persistent link: https://www.econbiz.de/10009160940

Anthropomorphized helpers undermine autonomy and enjoyment in computer games

Kim, Sara; Chen, Rocky Peng; Zhang, Ke - In: Journal of consumer research : JCR ; an … 43 (2016) 2, pp. 282-302

Persistent link: https://www.econbiz.de/10011551014

Anthropomorphizing makes material goods as happiness-inducing as experiences

Lee, Jacob C.; Kim, Sara; Wang, Xue Phyllis - In: Marketing letters : a journal of research in marketing 33 (2022) 1, pp. 61-73

Persistent link: https://www.econbiz.de/10013184265

A bias-corrected estimator of competitive balance in sports leagues

Lee, Young Hoon; Kim, Yongdai; Kim, Sara - In: Journal of sports economics 20 (2019) 4, pp. 479-508

Persistent link: https://www.econbiz.de/10012014742

Highlighting effort versus talent in service employee performance : customer attributions and responses

Leung, Fine F.; Kim, Sara; Tse, Caleb H. - In: Journal of marketing 84 (2020) 3, pp. 106-121

Persistent link: https://www.econbiz.de/10012214934

Conflict Narratives from the Health Care Frontline : A Conceptual Model

Kim, Sara; Buttrick, Elizabeth; Bohannon, Isaac; Fehr, Ryan - 2016

We examined health care conflicts through interviews with health care leaders, providers, and patients. Ninety-two medical providers, nurses, technologists, hospital leaders, and patients/families shared 156 conflict stories. We identified individual, interpersonal, and organizational factors...

Persistent link: https://www.econbiz.de/10014126797

Perceived economic mobility increases subjective well-being when perceived social support opens the door for others

Kwon, Yongju; Yi, Youjae; Kim, Sara - In: International journal of consumer studies 46 (2022) 6, pp. 2429-2444

Persistent link: https://www.econbiz.de/10013412513

Money in a "safe" place : money anthropomorphism increases saving behavior

Wang, Lili; Kim, Sara; Zhou, Xinyue - In: International journal of research in marketing : IJRM ; … 40 (2023) 1, pp. 88-108

Persistent link: https://www.econbiz.de/10014281903

Detrimental effects of anthropomorphism on the perceived physical safety of artificial agents in dangerous situations

Li, Xueni; Kim, Sara; Chan, Kimmy Wa; McGill, Ann L. - In: International journal of research in marketing : IJRM ; … 40 (2023) 4, pp. 841-864

Persistent link: https://www.econbiz.de/10014451302