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ECONIS (ZBW)
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Age matters : how developmental stages of adulthood affect customer reaction to complaint handling efforts
Roschk, Holger
;
Müller, Jana
;
Gelbrich, Katja
- In:
Journal of retailing and consumer services
20
(
2013
)
2
,
pp. 154-164
Persistent link: https://www.econbiz.de/10009734329
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2
International classification of functioning, disability and health : catalyst for interprofessional education and collaborative practice
Snyman, Stefanus
;
Zyl, Maria van
;
Müller, Jana
; …
- In:
Leading research and evaluation in interprofessional …
,
(pp. 285-328)
.
2016
Persistent link: https://www.econbiz.de/10011542394
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3
A meta-analysis of organizational complaint handling and customer responses
Gelbrich, Katja
;
Roschk, Holger
- In:
Journal of service research : JSR
14
(
2011
)
1
,
pp. 24-43
Persistent link: https://www.econbiz.de/10008826888
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4
Identifying appropriate compensation types for service failures : a meta-analytic and experimental analysis
Roschk, Holger
;
Gelbrich, Katja
- In:
Journal of service research : JSR
17
(
2014
)
2
,
pp. 195-211
Persistent link: https://www.econbiz.de/10010356813
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5
The nature of an apology : an experimental study on how to apologize after a service failure
Roschk, Holger
;
Kaiser, Susanne
- In:
Marketing letters : a journal of research in marketing
24
(
2013
)
3
,
pp. 293-309
Persistent link: https://www.econbiz.de/10009786892
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6
Talking about films : word-of-mouth behavior and the network of success determinants of motion pictures
Roschk, Holger
;
Große, Sebastian
- In:
Journal of promotion management : JPM
19
(
2013
)
3
,
pp. 299-316
Persistent link: https://www.econbiz.de/10009787531
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7
Differential effects of atmospheric cues on emotions and loyalty intention with respect to age under online/offline environment
Loureiro, Sandra Maria Correira
;
Roschk, Holger
- In:
Journal of retailing and consumer services
21
(
2014
)
2
,
pp. 211-219
Persistent link: https://www.econbiz.de/10010338512
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8
Cognitive image, mental imagery, and responses (CI-MI-R) : mediation and moderation effects
Loureiro, Sandra Maria Correia
;
Roschk, Holger
;
Ali, Faizan
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
4
,
pp. 903-920
Persistent link: https://www.econbiz.de/10012880693
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9
Do complainants appreciate overcompensation? : a meta-analysis on the effect of simple compensation vs. overcompensation on post-complaint satisfaction
Gelbrich, Katja
;
Roschk, Holger
- In:
Marketing letters : a journal of research in marketing
22
(
2011
)
1
,
pp. 31-47
Persistent link: https://www.econbiz.de/10009125079
Saved in:
10
Automation of knowledge processing and learning
Saadé, Raafat George
;
Golnaz Rezai
;
Roschk, Holger
-
2020
Persistent link: https://www.econbiz.de/10012266288
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