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Exploring the impacts of perceived e-collaboration service convenience on new product development in Taiwanese IC design companies
Lai, Jung-Yu; Wang, Juite - In: Information technology and management 19 (2018) 2, pp. 107-120
Persistent link: https://www.econbiz.de/10011877022
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To what extent does a knowledge-intensive business service firm need customer knowledge integrative activities? : the case of DigiCAP
Kim, Jong-Seok - In: International journal of services technology and … 27 (2021) 1/2, pp. 1-22
Persistent link: https://www.econbiz.de/10012503721
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Customer and frontline employee influence on new service development performance
Melton, Horace L.; Hartline, Michael D. - In: Journal of service research : JSR 13 (2010) 4, pp. 411-425
Persistent link: https://www.econbiz.de/10008736074
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Users as sources of radical service innovation : a closer look into opportunities for integrating service lead users in service development
Skiba, Florian; Herstatt, Cornelius - In: Practice-based innovation : insights, applications and …, (pp. 233-253). 2011
Persistent link: https://www.econbiz.de/10009356150
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The dark side of customer co-creation : exploring the consequences of failed co-created services
Heidenreich, Sven; Wittkowski, Kristina; Handrich, Matthias - In: Journal of the Academy of Marketing Science 43 (2015) 3, pp. 279-296
Persistent link: https://www.econbiz.de/10011287133
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Navigating service sector innovation using co-creation partnerships
Burdon, Stephen; Mooney, Grant Richard; Al-Kilidar, Hiyam - In: Journal of service theory and practice : JSTP 25 (2015) 3, pp. 285-303
Persistent link: https://www.econbiz.de/10011305998
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Customer and employee co-creation of radical service innovations
Melton, Horace; Hartline, Michael D. - In: The journal of services marketing 29 (2015) 2, pp. 112-123
Persistent link: https://www.econbiz.de/10011343388
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Internal marketing for Six Sigma success : a conceptual framework
Formby, Sam K.; Dave, Dinesh S. - In: International journal of productivity and quality … 12 (2013) 1, pp. 77-93
Persistent link: https://www.econbiz.de/10009762286
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Networked new service development process : a participant value perspective
Makkonen, Hannu; Komulainen, Hanna - In: Management decision : MD 52 (2014) 1, pp. 18-32
Purpose: The purpose of this paper is to shed light on perceived value for the participating actors during the new service development (NSD) process. The authors are particularly interested in how participant value emerges in a multi-actor NSD process and how it can be conceptualized....
Persistent link: https://www.econbiz.de/10010259551
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Frontline employees' collaboration in industrial service innovation : routes of co-creation's effects on new service performance
Santos Vijande, María Leticia; López Sánchez, José … - In: Journal of the Academy of Marketing Science 44 (2016) 3, pp. 350-375
Persistent link: https://www.econbiz.de/10011489078