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Call centers with delay inform...
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International journal of production economics
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1
Call center delay announcement using a newsvendor-like performance criterion
Jouini, Oualid
;
Akşin, Zeynep
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
4
,
pp. 587-604
Persistent link: https://www.econbiz.de/10011282790
Saved in:
2
Queueing models for full-flexible multi-class call centers with real-time anticipated delays
Jouini, Oualid
;
Dallery, Yves
;
Akşin, Zeynep
- In:
International journal of production economics
120
(
2009
)
2
,
pp. 389-399
Persistent link: https://www.econbiz.de/10003888406
Saved in:
3
Call centers with delay information : models and insights
Jouini, Oualid
;
Akşin, Zeynep
;
Dallery, Yves
- In:
Manufacturing & service operations management : M & SOM
13
(
2011
)
4
,
pp. 534-548
Persistent link: https://www.econbiz.de/10009388119
Saved in:
4
Front-office multitasking between service encounters and back-office tasks
Legros, Benjamin
;
Jouini, Oualid
;
Akşin, Zeynep
; …
- In:
European journal of operational research : EJOR
287
(
2020
)
3
,
pp. 946-963
Persistent link: https://www.econbiz.de/10012293987
Saved in:
5
Stochastic models of customer portfolio management in call centers
Jouini, Oualid
;
Dallery, Yves
;
Nait-Abdallah, Rabie
- In:
Operations research proceedings 2004 : selected papers …
,
(pp. 59-66)
.
2005
Persistent link: https://www.econbiz.de/10002851167
Saved in:
6
Online scheduling policies for multiclass call centers with impatient customers
Jouini, Oualid
;
Pot, Auke
;
Koole, Ger M.
;
Dallery, Yves
- In:
European journal of operational research : EJOR
207
(
2010
)
1
,
pp. 258-268
Persistent link: https://www.econbiz.de/10003997229
Saved in:
7
A flexible architecture for call centres with skill-based routing
Legros, Benjamin
;
Jouini, Oualid
;
Dallery, Yves
- In:
International journal of production economics
159
(
2015
),
pp. 192-207
Persistent link: https://www.econbiz.de/10010479239
Saved in:
8
Analysis of a last come first served queueing system with customer abandonment
Jouini, Oualid
- In:
Computers & operations research : and their …
39
(
2012
)
12
,
pp. 3040-3045
Persistent link: https://www.econbiz.de/10009576551
Saved in:
9
Flexibility structure and capacity design with human resource considerations
Akşin, Zeynep
;
Çakan, Nesrin
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
7
,
pp. 1086-1100
Persistent link: https://www.econbiz.de/10011309926
Saved in:
10
Structural estimation of callers' delay sensitivity in call centers
Akşin, Zeynep
;
Ata, Barış
;
Emadi, Seyed Morteza
;
Su, …
- In:
Management science : journal of the Institute for …
59
(
2013
)
12
,
pp. 2727-2746
Persistent link: https://www.econbiz.de/10010234717
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