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A framework for sustainable service system configuration

Van Riel, Allard C.R.; Zhang, Jie J.; McGinnis, Lee Phillip - In: Journal of Service Management 30 (2019) 3, pp. 349-368

Purpose: While innovative service systems may create substantial value for certain stakeholders, they often destroy value for others. This value paradox frequently leads to unsustainable service systems. The purpose of this paper is to explore the use of multiple theories to pinpoint and...

Persistent link: https://www.econbiz.de/10012076635

Marketing/accounting synergy : a discussion of its potential and evidence in e-business planning

Phillips, Paul; Halliday, Sue Vaux - In: Journal of marketing management : MM 24 (2008) 7/8, pp. 751-770

Persistent link: https://www.econbiz.de/10003768189

An eclectic investigation of tourism multinationals : evidence from Greece

Anastassopoulos, Georgios; Filippaios, Fragkiskos; … - In: International journal of hospitality management 28 (2009) 2, pp. 185-194

Persistent link: https://www.econbiz.de/10003826117

E-business's impact on organizational felxibility

Phillips, Paul A.; Wright, Claire - In: Journal of business research : JBR 62 (2009) 11, pp. 1071-1080

Persistent link: https://www.econbiz.de/10003896916

Special issue: A new research agenda for hospitality management

Phillips, Paul (contributor) - 2009

Persistent link: https://www.econbiz.de/10003914895

Guest editor's introduction: Special issue on a new research agenda for hospitality management

Phillips, Paul - In: The service industries journal 29 (2009) 9/10, pp. 1311-1315

Persistent link: https://www.econbiz.de/10003914900

The triangular supply chain relationship : labour dispatch agencies, hospitality sector, and flexible workers : the Taiwan experience

Soltani, Ebrahim; Lei, Pei-chun; Phillips, Paul; Liao, … - In: The service industries journal 29 (2009) 9/10, pp. 1317-1339

Persistent link: https://www.econbiz.de/10003914906

Quality performance in a global supply chain : finding out the weak link

Soltani, Ebrahim; Azadegan, Arash; Liao, Ying Ying; … - In: International journal of production research 49 (2011) 1, pp. 269-293

Persistent link: https://www.econbiz.de/10008857017

The interactive effects of online reviews on the determinants of Swiss hotel performance : a neural network analysis

Phillips, Paul; Zigan, Krystin; Silva, Maria Manuela Santos - In: Tourism management : research, policies, practice 50 (2015), pp. 130-141

Persistent link: https://www.econbiz.de/10011312630

Measuring hotel performance : using a balanced scorecard perspectives' approach

Sainaghi, Ruggero; Phillips, Paul; Corti, Valentina - In: International journal of hospitality management 34 (2013), pp. 150-159

Persistent link: https://www.econbiz.de/10009766718