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Tourist scams, moral emotions and behaviors : impacts on moral emotions, dissatisfaction, revisit intention and negative word of mouth
Ma, Jianan; Li, Fangxuan; Shang, Yuanyuan - In: Tourism review 77 (2022) 5, pp. 1299-1321
Persistent link: https://www.econbiz.de/10013369022
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It's all good : corporate social responsibility reduces negative and promotes positive responses to service failures among value-aligned customers
Joireman, Jeff; Smith, Dustin; Liu, Richie L.; Arthurs, … - In: Journal of public policy & marketing : JPP & M ; an … 34 (2015) 1, pp. 32-49
Persistent link: https://www.econbiz.de/10011293445
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Identity bias in negative word of mouth following irresponsible corporate behavior : a research model and moderating effects
Antonetti, Paolo; Maklan, Stan - In: Journal of business ethics : JOBE 149 (2018) 4, pp. 1005-1023
Persistent link: https://www.econbiz.de/10011867329
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The role of moral emotions and individual differences in consumer responses to corporate green and non-green actions
Xie, Chunyan; Bagozzi, Richard P.; Grønhaug, Kjell - In: Journal of the Academy of Marketing Science 43 (2015) 3, pp. 333-356
Persistent link: https://www.econbiz.de/10011287125
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From "publish or perish" to societal impact : organizational repurposing towards responsible innovation through creating a medical platform
Rauch, Madeleine; Ansari, Shahzad Shaz - In: Journal of management studies : JMS 59 (2022) 1, pp. 61-91
Persistent link: https://www.econbiz.de/10012796462
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Employees' emotional and behavioral reactions to corporate social irresponsibility
Hericher, Corentin; Bridoux, Flore - In: Journal of management 49 (2023) 5, pp. 1533-1569
Persistent link: https://www.econbiz.de/10014253673
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Antecedents and consequences of brand hate: Empirical evidence from the telecommunication industry
Pinto, Olavo; Brandão, Amélia Maria Pinto da Cunha - In: European Journal of Management and Business Economics … 30 (2021) 1, pp. 18-35
Purpose - The purpose of this study is to place the antecedents and consequences of brand hate in the context of negative consumer-brand relationship in the telecommunication industry. It provides a response to the existing gap in the research on brand hate in consumer behavior in service...
Persistent link: https://www.econbiz.de/10013193244
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Attributions of blame for customer mistreatment : implications for employees' service performance and customers' negative word of mouth
Garcia, Patrick Raymund James M.; Restubog, Simon Lloyd D. - In: Journal of vocational behavior 110 (2019) 1, pp. 203-213
Persistent link: https://www.econbiz.de/10012059952
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The five types of brand hate : how they affect consumer behavior
Fetscherin, Marc - In: Journal of business research : JBR 101 (2019), pp. 116-127
Persistent link: https://www.econbiz.de/10012103220
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The asymmetric impact of other-blame regret versus self-blame regret on negative word of mouth : empirical evidence from China
Wu, Ruijuan; Wang, Cheng Lu - In: European journal of marketing : EJM 51 (2017) 11/12, pp. 1799-1816
Persistent link: https://www.econbiz.de/10011773727