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The effects of service recovery and relational selling behavior on trust, satisfaction, and loyalty

Chang, Chia-Chi; Hung, Jung-Sung - In: International Journal of Bank Marketing 36 (2018) 7, pp. 1437-1454

Purpose: The purpose of this paper is to investigate the relationship between service recovery and relational selling behavior on trust and satisfaction in the banking industry. Specifically, the mediating role of trust and satisfaction on the relationship between service recovery, relational...

Persistent link: https://www.econbiz.de/10012068890

Countering negative country-of-origin effects : the role of evaluation mode

Chu, Po-young; Chang, Chia-chi; Chen, Chia-yi; Wang, Tzu-yun - In: European journal of marketing : EJM 44 (2010) 7/8, pp. 1055-1076

Persistent link: https://www.econbiz.de/10008650639

Testing Coase theorem : the case of free agency in NBA

Lin, Ming-Jeng; Chang, Chia-chi - In: Applied economics 43 (2011) 19/21, pp. 2545-2558

Persistent link: https://www.econbiz.de/10009379691

The effect of technological diversification on organizational performance : an empirical study of S&P 500 manufacturing firms

Lin, Chinho; Chang, ChiaChi - In: Technological forecasting & social change : an … 90 (2015) 2, pp. 575-586

Persistent link: https://www.econbiz.de/10011318508

The alliance innovation performance of R&D alliances : the absorptive capacity perspective

Lin, Chinho; Wu, Ya-jung; Chang, ChiaChi; Wang, Weihang; … - In: Technovation : the international journal of … 32 (2012) 5, pp. 282-292

Persistent link: https://www.econbiz.de/10009618759

Alleviating the negative impact of delayed recovery : process- versus outcome-focused explanations

Chang, ChiaChi; Chen, Chia-yi - In: The journal of services marketing 27 (2013) 7, pp. 564-571

Persistent link: https://www.econbiz.de/10010231169

Examining hedonic and utilitarian bidding motivations in online auctions : impacts of time pressure and competition

Chang, ChiaChi; Chen, Chi-Wen - In: International journal of electronic commerce : IJEC 19 (2014/2015) 2, pp. 39-65

Persistent link: https://www.econbiz.de/10011433895

A patent-based study of the relationships among technological portfolio, ambidextrous innovation, and firm performance

Lin, Chinho; Chang, ChiaChi - In: Technology analysis & strategic management 27 (2015) 10, pp. 1193-1211

Persistent link: https://www.econbiz.de/10011411876

Which maximizes donations : charitable giving as an incentive or incentives for charitable giving?

Chang, ChiaChi; Chen, Po-Yu - In: Journal of business research : JBR 97 (2019), pp. 65-75

Persistent link: https://www.econbiz.de/10012002753

Factors influencing the alignment of technological diversification and firm performance

Lee, Cheng-Yu; Huang, Yen-Chih; Chang, ChiaChi - In: Management research review 40 (2017) 4, pp. 451-470

Persistent link: https://www.econbiz.de/10011707376