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Analysis of e-service quality...
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Service quality
20,121
Dienstleistungsqualität
19,450
Multi-criteria analysis
7,085
Multikriterielle Entscheidungsanalyse
7,081
Customer satisfaction
6,309
Kundenzufriedenheit
6,142
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4,423
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3,762
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2,450
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Krankenhaus
1,795
Hospital
1,789
E-Government
1,761
USA
1,734
United States
1,708
E-government
1,675
Mathematische Optimierung
1,618
Mathematical programming
1,617
Health care
1,567
Gesundheitsversorgung
1,548
Gesundheitswesen
1,259
Health care system
1,250
Supply chain
1,242
Lieferkette
1,238
Product quality
1,226
Produktqualität
1,215
Entscheidung
1,177
Decision
1,161
Customer service
1,119
Kundenservice
1,061
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Zopounidis, Constantin
82
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76
Figueira, José Rui
73
Greco, Salvatore
68
Propper, Carol
53
Straume, Odd Rune
52
Zavadskas, Edmundas Kazimieras
50
Hanushek, Eric Alan
45
Prybutok, Victor R.
45
Doumpos, Michael
43
Ishizaka, Alessio
43
Rivkin, Steven G.
43
Han, Heesup
42
Mattila, Anna S.
40
Shahin, Arash
39
Brekke, Kurt R.
37
Gravelle, Hugh
35
Ehrgott, Matthias
34
Kadziński, Miłosz
34
Liao, Huchang
34
Słowiński, Roman
34
Mahapatra, Siba Sankar
33
Prentice, Catherine
33
Xu, Zeshui
32
Miettinen, Kaisa
31
Tavana, Madjid
31
Almeida, Adiel Teixeira de
30
Nijkamp, Peter
30
Pathak, Parag A.
29
Wallenius, Jyrki
29
Corrente, Salvatore
28
Ferreira, Fernando Alberto Freitas
28
Hanushek, Eric A.
28
McColl-Kennedy, Janet R.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Usman, Osly
27
Figlio, David N.
26
Saaty, Thomas L.
26
Sharma, Piyush
26
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National Bureau of Economic Research
180
OECD
156
IGI Global
74
World Bank
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World Bank Group
19
Organisation for Economic Co-operation and Development
13
Springer Fachmedien Wiesbaden
8
HAL
7
Hochschulrektorenkonferenz
6
Taylor and Francis.
6
Vereinte Nationen / Department of Economic and Social Affairs
6
Europäische Kommission / Gemeinsame Forschungsstelle
5
Europäische Kommission / Generaldirektion Kommunikationsnetze, Inhalte und Technologien
5
Edward Elgar Publishing
4
Erasmus Research Institute of Management
4
Europäische Kommission / Generaldirektion Informatik / Interoperability Unit
4
International Federation for Information Processing
4
Springer International Publishing
4
Tech4i2 Ltd.
4
USA / General Accounting Office
4
Vereinte Nationen
4
Vereinte Nationen / Division of Public Administration and Development Management
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Weltbank
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Department Ökonomie, Helmholtz Zentrum für Umweltforschung (UFZ)
3
European Conference of Ministers of Transport
3
IEEE Computer Society
3
London School of Economics and Political Science / Department of Operational Research
3
OECD / International Transport Forum
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Vereinte Nationen / Economic and Social Commission for Western Asia
3
time.lex <Körperschaft>
3
Akademia Ekonomiczna Imienia Karola Adamieckiego w Katowicach
2
Asian Development Bank
2
Centre for European Policy Studies
2
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
2
Department of Health, Education, and Welfare
2
European Centre for the Development of Vocational Training
2
European Foundation for the Improvement of Living and Working Conditions
2
European Health Care Conference <2, 2011, Hamburg>
2
European Organization for Quality Control
2
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European journal of operational research : EJOR
622
International journal of hospitality management
432
International journal of production research
374
Journal of retailing and consumer services
335
The service industries journal
303
Journal of business research : JBR
290
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
242
Technological forecasting & social change : an international journal
227
International journal of production economics
218
The journal of services marketing
210
Omega : the international journal of management science
209
Journal of air transport management
203
Computers & operations research : and their applications to problems of world concern ; an international journal
198
International journal of productivity and quality management : IJPQM
194
International journal of services and operations management
188
Working paper / National Bureau of Economic Research, Inc.
181
NBER working paper series
179
Auditing : a journal of practice & theory
176
International journal of contemporary hospitality management
169
NBER Working Paper
161
International journal of quality & reliability management
159
Services marketing quarterly
143
Journal of hospitality marketing & management
139
The TQM journal : the international review of organizational improvement
139
Tourism management : research, policies, practice
138
Journal of travel and tourism marketing
132
Journal of Services Marketing
131
Journal of the Operational Research Society
130
Socio-economic planning sciences : the international journal of public sector decision-making
124
Cogent business & management
119
International journal of business information systems : IJBIS
119
International journal of quality and service sciences
114
Service business
113
Health care management review : HCM review
107
Journal of service research : JSR
103
Operational research : an international journal
102
IEEE transactions on engineering management : EM
100
Total quality management & business excellence
99
Group decision and negotiation
98
The accounting review : a publication of the American Accounting Association
95
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ECONIS (ZBW)
29,823
Other ZBW resources
1,106
EconStor
323
RePEc
84
USB Cologne (EcoSocSci)
48
BASE
36
OLC EcoSci
22
ArchiDok
1
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date (oldest first)
1
Decision support process for selection of an optimal enterprise architecture framework for e-government implementation
Mokone, Christopher B.
;
Eyitayo, Oduronke T.
;
Masizana, …
- In:
Inventi impact: SMEs
(
2020
)
2
,
pp. 73-86
Persistent link: https://www.econbiz.de/10012317127
Saved in:
2
AHP
for evaluating e-government : analysis and application
Kabassi, Katerina
- In:
The analytic hierarchy process : advances in research …
,
(pp. 175-200)
.
2018
Persistent link: https://www.econbiz.de/10012007680
Saved in:
3
A hybrid fuzzy methodology to evaluate customer satisfaction in a public transportation system for Istanbul
Bilişik, Özge Nalan
;
Erdoğan, Melike
;
Kaya, İhsan
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
10
,
pp. 1141-1159
Persistent link: https://www.econbiz.de/10009793743
Saved in:
4
Does decision changes : a case discussion on e-governance outsourcing ; a fuzzy analysis approach
Mahalik, Debendra Kumar
- In:
Global business review
15
(
2014
)
4
,
pp. 39-48
Persistent link: https://www.econbiz.de/10011346398
Saved in:
5
E-government diffusion in Iran : a public sector employees' perspective
Hashemkhani Zolfani, Sarfaraz
;
Sedaghat, Maedah
;
Rad, …
- In:
International journal of business information systems : …
15
(
2014
)
2
,
pp. 205-221
Persistent link: https://www.econbiz.de/10010376916
Saved in:
6
E-government project evaluation : a balanced scorecard analysis
Yao, Jianrong
;
Liu, Jin
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 11-23
Persistent link: https://www.econbiz.de/10011529130
Saved in:
7
Ranking of government web sites of India by an integrated method of
AHP
with TOPSIS
Mahalik, Debendra Kumar
- In:
Paradigm : the journal of Institute of Management Technology
16
(
2012
)
1
,
pp. 1-10
Persistent link: https://www.econbiz.de/10011758472
Saved in:
8
Performance evaluation on quality of Asian e-government websites : an
AHP
approach
Dominic, P. D. D.
;
Jati, Handaru
;
Kannabiran, G.
- In:
International journal of business information systems : …
6
(
2010
)
2
,
pp. 219-239
Persistent link: https://www.econbiz.de/10008664060
Saved in:
9
A combined QFD-
AHP
decision-making tool for the investigation and improvement of e-banking usage
Paltayian, George
;
Georgiou, Andreas C.
;
Gotzamani, Katerina
- In:
International journal of quality & reliability management
41
(
2024
)
1
,
pp. 150-172
Persistent link: https://www.econbiz.de/10014470825
Saved in:
10
A web-based Delphi multi-criteria group decision-making framework for renewable energy project development processes
Pojadas, Dave J.
;
Abundo, Michael Lochinvar S.
- In:
International journal of management and decision making …
19
(
2020
)
4
,
pp. 426-449
Persistent link: https://www.econbiz.de/10012514522
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