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Customer uncertainty dimensions and online information search in the context of hotel booking channel

Lee, Chung Hun; Cranage, David A. - In: Journal of hospitality marketing & management 19 (2010) 5, pp. 397-420

Persistent link: https://www.econbiz.de/10003990738

Personalisation - privacy paradox : the effects of personalisation and privacy assurance on customer responses to travel Web sites

Lee, Chung Hun; Cranage, David A. - In: Tourism management : research, policies, practice 32 (2011) 5, pp. 987-994

Persistent link: https://www.econbiz.de/10009159900

Using self-service technology to reduce customer waiting times

Kokkinou, Alinda; Cranage, David A. - In: International journal of hospitality management 33 (2013), pp. 435-445

Persistent link: https://www.econbiz.de/10009746331

The role of perceived corporate social responsibility on providing healthful foods and nurtition information with health-consciousness as a moderator

Lee, Kiwon; Conklin, Martha; Cranage, David A.; Lee, Seoki - In: International journal of hospitality management 37 (2014), pp. 29-37

Persistent link: https://www.econbiz.de/10010354239

Toward understanding consumer processing of negative online word-of-mouth communication : the roles of opinion consensus and organizational response strategies

Lee, Chung Hun; Cranage, David A. - In: Journal of hospitality & tourism research : JHTR ; the … 38 (2014) 3, pp. 330-360

Persistent link: https://www.econbiz.de/10010398800

Consumers' responses to participation and customization in food services : a cultural perspective

Kuo, Pei-jou; Cranage, David A. - In: Journal of hospitality marketing & management 20 (2011) 1/2, pp. 24-39

Persistent link: https://www.econbiz.de/10008909945

Why wait? : impact of waiting lines on self-service technology use

Kokkinou, Alinda; Cranage, David A. - In: International journal of contemporary hospitality management 27 (2015) 6, pp. 1181-1197

Persistent link: https://www.econbiz.de/10011403035

What you get is not what you saw : exploring the impacts of misleading hotel website photos

Kuo, Pei-Jou; Zhang, Lu; Cranage, David A. - In: International journal of contemporary hospitality management 27 (2015) 6, pp. 1301-1319

Persistent link: https://www.econbiz.de/10011403354

Causal attributions and overall blame of self-service technology (SST) failure : different from service failures by employee and policy

Lee, Boyoun; Cranage, David A. - In: Journal of hospitality marketing & management 27 (2018) 1, pp. 61-84

Persistent link: https://www.econbiz.de/10011848322

What you get is not what you saw: exploring the impacts of misleading hotel website photos

Kuo, Pei-Jou; Zhang, Lu; Cranage, David A. - In: International Journal of Contemporary Hospitality Management 27 (2015) 6, pp. 1301-1319

Purpose – This research aims to investigate the impacts of misleading hotel website photos on consumers’ brand trust, emotional responses and negative word-of-mouth (WOM) intention. The magnitude of these impacts in different contexts was examined. Design/methodology/approach – This study...

Persistent link: https://www.econbiz.de/10014765153