Purpose: This study examines the degree and the extent to which the satisfaction/delight of cellular network customers in Botswana is affected by the service delivery skills of network employees, the value received from offerings of the network and the trust that they have within a service...

Trust in the supply chain leads to an increase in supply chain collaboration (SCC) and subsequently in collaborative advantage (CA) and consequently affects firm performance positively. Supply chain collaboration is an effective collaboration of supply chain partners to succeed in a common goal....