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Satisfaction with service recovery : moderating effect of age in word-of-mouth

Moliner-Velázquez, Beatriz; Ruiz-Molina, María-Eugenia; … - In: The journal of consumer marketing 32 (2015) 6, pp. 470-484

Persistent link: https://www.econbiz.de/10011485855

Does technology make a difference? : evidence from Spanish hotels

Ruiz-Molina, Maria-Eugenia; Gil Saura, Irene; … - In: Service business 5 (2011) 1, pp. 1-12

Persistent link: https://www.econbiz.de/10009535283

Does technology make a difference? : evidence from Spanish hotels

Ruiz-Molina, Maria-Eugenia; Gil-Saura, Irene; … - In: Service business 5 (2011) 1, pp. 1-12

Persistent link: https://www.econbiz.de/10010004609

A cross-cultural study on perceived quality in upscale hotels in Italy and Croatia

Šerić, Maja - In: Journal of hospitality and tourism insights 1 (2018) 4, pp. 340-366

Persistent link: https://www.econbiz.de/10011924290

Relationships between social Web, IMC and overall brand equity : an empirical examination from the cross-cultural perspective

Šerić, Maja - In: European journal of marketing : EJM 51 (2017) 3, pp. 646-667

Persistent link: https://www.econbiz.de/10011698257

An overview about fashion retailing sector : UK versus Spain

Mollá Descals, Alejandro; Lorenzo-Romero, Carlota; … - In: International business and economics research journal 11 (2012) 13, pp. 1439-1446

Persistent link: https://www.econbiz.de/10009699611

An overview about fashion retailing sector : UK versus Spain

Mollá-Descals, Alejandro; Lorenzo-Romero, Carlota; … - In: International business and economics research journal 11 (2012) 13, pp. 1439-1446

Persistent link: https://www.econbiz.de/10010076791

Antecedents of online word-of-mouth reviews on hotels

Moliner-Velázquez, Beatriz; Fuentes-Blasco, Maria; … - In: Journal of Hospitality and Tourism Insights 5 (2021) 2, pp. 377-393

Purpose: The word-of-mouth comments considered as the evaluation of a purchase experience have been widely discussed in the literature. Nevertheless, the study of online reviews pre-purchase stage remains limited. The purpose of this study is to analyze the variables that support word-of-mouth...

Persistent link: https://www.econbiz.de/10012541044

The role of ICT, eWOM and guest characteristics in loyalty

Moliner-Velázquez, Beatriz; Fuentes-Blasco, María; … - In: Journal of Hospitality and Tourism Technology 10 (2019) 2, pp. 153-168

Persistent link: https://www.econbiz.de/10012075295

Effects of value and innovation on brand equity in retailing

Moliner-Velázquez, Beatriz; Fuentes-Blasco, María; … - In: The journal of brand management : an international journal 26 (2019) 6, pp. 658-674

Persistent link: https://www.econbiz.de/10012120865