Sayed, Naqi; Lento, Camillo - In: International Journal of Productivity and Performance … 67 (2018) 5, pp. 916-934
Purpose: The purpose of this paper is to identify key performance indicators (KPIs) for environmental consulting firms, explore their causal linkages and develop a strategy map around the balanced scorecard (BSC) perspectives. Design/methodology/approach: Relevant KPIs are identified through...