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TQM and brand-building by Chinese original brand manufactures : impact on business performance
Ng, Stephen C. H.; Zhao, Xiande; Fan, Xiucheng; … - In: International journal of production research 52 (2014) 3, pp. 825-846
Persistent link: https://www.econbiz.de/10010254736
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Improving customer well-being through two-way online social support
Zheng, Qiuying; Yao, Tang; Fan, Xiucheng - In: Journal of service theory and practice : JSTP 26 (2016) 2, pp. 179-202
Persistent link: https://www.econbiz.de/10011515408
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Bright Dairy
Zhao, TingTing; Fan, Xiucheng - In: Global supply chain quality management : product …, (pp. 169-178). 2015
Persistent link: https://www.econbiz.de/10010473144
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Learning for socially driven service innovation in emerging economies
Reynoso, Javier; Kandampully, Jay; Fan, Xiucheng; … - In: Journal of service management 26 (2015) 1, pp. 156-176
Persistent link: https://www.econbiz.de/10010504603
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Patient value co-creation in online health communities : social identity effects on customer knowledge contributions and membership continuance intentions in online health communit...
Zhao, Jing; Wang, Tao; Fan, Xiucheng - In: Journal of service management 26 (2015) 1, pp. 72-96
Persistent link: https://www.econbiz.de/10010504628
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An experimental investigation of the role of face in service failure and recovery encounters
Du, Jiangang; Fan, Xiucheng; Feng, Tianjun - In: The journal of consumer marketing 27 (2010) 7, pp. 584-593
Persistent link: https://www.econbiz.de/10008772834
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Multiple emotional contagions in service encounters
Du, Jiangang; Fan, Xiucheng; Feng, Tianjun - In: Journal of the Academy of Marketing Science 39 (2011) 3, pp. 449-466
Persistent link: https://www.econbiz.de/10009295483
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Group emotional contagion and complaint intentions in group service failure : the role of group size and group familiarity
Du, Jiangang; Fan, Xiucheng; Feng, Tianjun - In: Journal of service research : JSR 17 (2014) 3, pp. 326-338
Persistent link: https://www.econbiz.de/10010393227
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Understanding tourists' motivations to launch a boycott on social media : a case study of the #BoycottMurree campaign in Pakistan
Yousaf, Salman; Razzaq, Ali; Fan, Xiucheng - In: Journal of vacation marketing 27 (2021) 4, pp. 479-495
Persistent link: https://www.econbiz.de/10012624906
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The effects of group emotional contagion and deindividuation on complaint intentions in group service failure
Du, Jiangang; Fan, Xiucheng; Feng, Tianjun - In: Delivering value in turbulent times : AMA Summer …, (pp. 468-477). 2012
Persistent link: https://www.econbiz.de/10010191478