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How e-service quality influence post-purchase behaviour : the mediating role of perceived value and the moderating of perceived risk
Ha Thu Nguyen; Anh Chi Phan; Phuong Hien Nguyen - In: International journal of electronic marketing and … 14 (2023) 3, pp. 257-274
Persistent link: https://www.econbiz.de/10014310029
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Determinants of repurchase intentions at online stores in Indonesia
Wijaya, Rahmad; Farida, Naili; Andriyansah - In: International journal of e-business research : an … 14 (2018) 3, pp. 95-111
Persistent link: https://www.econbiz.de/10011886512
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Enhancing patronage intention on online fashion industry in Indonesia : the role of value co-creation, brand image, and e-service quality
Syah, Tantri Yanuar Rahmat; Olivia, Dora - In: Cogent business & management 9 (2022) 1, pp. 1-32
purposive sampling method involving 301 online customers from several Muslim fashion brands in Indonesia. Data were analyzed …
Persistent link: https://www.econbiz.de/10014429178
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The role of interactivity on customer engagement in mobile e-commerce applications
Utami, Ami Fitri; Irwan Adi Ekaputra; Japutra, Arnold; … - In: International journal of market research 64 (2022) 2, pp. 269-291
Persistent link: https://www.econbiz.de/10012872815
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Customer satisfaction, loyalty and switching intent in retail service settings
Kamble, Aakash; Walvekar, Shubhangi - In: International journal of electronic marketing and … 10 (2019) 4, pp. 389-405
Persistent link: https://www.econbiz.de/10012168816
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The impact of online shopping attributes on customer satisfaction and loyalty : moderating effects of e-commerce experienceh
Mofokeng, Thabang Excellent - In: Cogent business & management 8 (2021) 1, pp. 1-33
The COVID-19 pandemic has expedited the growth of e-commerce in South Africa, as in global markets, strengthening online shopping exchange relationships. Businesses seek advanced models of the online shopping dimensions that are appropriate for tailoring services to customers. The data collected...
Persistent link: https://www.econbiz.de/10012628370
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An investigation of online food aggregator (OFA) service : do online and offline service quality distinct?
Yusra, Yusra; Caraka, Rezzy Eko; Agus, Arawati; … - In: Serbian journal of management : an international … 15 (2020) 2, pp. 277-294
Persistent link: https://www.econbiz.de/10012418167
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The role of e-service quality and information quality in creating perceived value : antecedents to web site loyalty
Pearson, Ann; Tadisina, Suresh; Griffin, Chris - In: Information systems management 29 (2012) 3, pp. 201-215
Persistent link: https://www.econbiz.de/10009687978
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Designing the impact pattern of electronic service quality thorugh perceived value and electronic trust on customers' electronic commitment : case study of customers of different b...
Zaneian, Z.; Seify, M.; Joukar, A. - In: International journal of electronic customer … 9 (2015) 4, pp. 220-239
Persistent link: https://www.econbiz.de/10011606925
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Is perceived value enough to create loyalty for m-wallets? : exploring the role of trust and satisfaction
Dhaigude, Amol; Tapar, Archit Vinod; Jawed, Mohammad Shameem - In: Cogent business & management 10 (2023) 3, pp. 1-23
This study explores the role of perceived customer value and loyalty relationships in mobile wallet (M-wallet). The study further investigates trust and satisfaction as drivers of loyalty and examines the role of trust in the traditional value-satisfaction-loyalty relationship. A total of 214...
Persistent link: https://www.econbiz.de/10014505825