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Service management and employment systems in US and Indian call centers
Batt, Rosemary L.
;
Doellgast, Virginia
;
Kwon, Hyunji
- In:
Brookings trade forum
(
2005
),
pp. 335-360
Persistent link: https://www.econbiz.de/10003326740
Saved in:
2
Service management and employment systems in U.S. and Indian call centers
Batt, Rosemary L.
(
contributor
); …
-
2005
Persistent link: https://www.econbiz.de/10003279767
Saved in:
3
Introduction: Institutional change and labour market segmentation in European call centres
Doellgast, Virginia
;
Batt, Rosemary L.
;
Sørensen, Ole H.
- In:
European journal of industrial relations
15
(
2009
)
4
,
pp. 349-371
Persistent link: https://www.econbiz.de/10003915933
Saved in:
4
Employment systems in call centres in the United Stats and India
Batt, Rosemary L.
;
Doellgast, Virginia
;
Kwon, Hyunji
- In:
The next available operator : managing human resources …
,
(pp. 217-252)
.
2009
Persistent link: https://www.econbiz.de/10003923645
Saved in:
5
U.S. call center industry report 2004 : national benchmarking report ; strategy, HR practices & performance
Batt, Rosemary
(
contributor
); …
-
2005
Persistent link: https://www.econbiz.de/10003135723
Saved in:
6
Groups, teams, and the division of labor : interdisciplinary perspectives on the organization of work
Batt, Rosemary
;
Doellgast, Virginia
- In:
The Oxford handbook of work and organization
,
(pp. 138-161)
.
2005
Persistent link: https://www.econbiz.de/10014555389
Saved in:
7
National industrial relations and local bargaining power in the US and German telecommunications industries
Doellgast, Virginia
- In:
European journal of industrial relations
14
(
2008
)
3
,
pp. 265-287
Persistent link: https://www.econbiz.de/10003757912
Saved in:
8
Still a coordinated model? : market liberalization and the transformation of employment relations in the German telecommunications industry
Doellgast, Virginia
- In:
ILR review : the journal of work and policy
63
(
2009/10
)
1
,
pp. 3-23
Persistent link: https://www.econbiz.de/10003896467
Saved in:
9
Collective voice under decentralized bargaining : a comparative study of work reorganization in US and German call centres
Doellgast, Virginia
- In:
BJIR : an international journal of employment relations
48
(
2010
)
2
,
pp. 375-399
Persistent link: https://www.econbiz.de/10008839598
Saved in:
10
Collective bargaining and high-involvement management in comparative perspective : evidence from US and German call centers
Doellgast, Virginia
- In:
Industrial relations : a journal of economy & society
47
(
2008
)
2
,
pp. 284-319
Persistent link: https://www.econbiz.de/10003674602
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