Sipayung, Sari Mariahma Nova - 2011
Sari Mariahma Nova Sipayung, 2011, The Influence of Service Quality on Satisfaction And Loyalty of The Customers of PT … the loyalty of the customers of PT. Sriwijaya Air District Medan. This study employed the marketing management theory … customers was emphaty. The variable of statisfaction had significant influence on the loyalty of the customers of PT. Sriwijaya …