Orientarea catre client este un concept esential pentru descrierea masurii in care o organizatie, indiferent de domeniul de activitate sau anvergura acesteia, este orientata catre piata, respective implementeaza viziunea de marketing. Pornind de la definitia lui Manfred Bruhn, pentru care...

Taking into account the main, already established marketing orientations the present article aims at stressing the dominant characteristic of contemporary marketing that it presents as a new paradigm of the last two decades. By emphasizing the meaning of relationship capital as fundamental...