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Principles of service marketing and management
Lovelock, Christopher H.; Wright, Lauren - 1999
Persistent link: https://www.econbiz.de/10004139421
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Integratives Dienstleistungsmanagement : Idee und Elemente
Corsten, Hans - 1997
Persistent link: https://www.econbiz.de/10004325187
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True professionalism : the courage to care about your people, your clients, and your career
Maister, David H. - 1997
Persistent link: https://www.econbiz.de/10004366943
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Services management : an integrated approach
VanLooy, Bart (contributor) - 1998
Persistent link: https://www.econbiz.de/10004371545
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La relation de service au coeur de l'analyse économique
Reboud, Louis (contributor) - 1998
Persistent link: https://www.econbiz.de/10004371960
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Hospitality and tourism management systems
2007
Persistent link: https://www.econbiz.de/10004928056
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Food, beverage and service management
2007
Persistent link: https://www.econbiz.de/10004929132
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Hospitality and food management
2007
Persistent link: https://www.econbiz.de/10004929144
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The handbook of strategic public relations & integrated communications
Caywood, Clarke L. (contributor) - 1997
Persistent link: https://www.econbiz.de/10004322970
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Relevanz und Nutzen des Lebenszykluskonzeptes für touristische Destinationen
Beritelli, Pietro - 1997
Persistent link: https://www.econbiz.de/10004333449