Gleason, John M.; Barnum, Darold T. - In: Management Science 24 (1978) 16, pp. 1777-1778
In a recent article in Management Science, Savas [Savas, E. S. 1978. On equity in providing public services. Management Sci. 24 (8, April) 800-808.] discusses performance measures in the provision of public services, states that it is difficult, but not impossible, to develop measures for...