Similar Search Results

Modeling the Human Side of Service Delivery

Schneider, Benjamin; Bowen, David E. - In: Service Science 1 (2009) 3, pp. 154-168

We present an open systems model that describes the processes and systems whose cumulative effects shape the human side of service delivery. The human side of service delivery, we believe, has received less attention in the service science literature than the more technical side. The open...

Persistent link: https://www.econbiz.de/10010990699

Winning the service game

Schneider, Benjamin; Bowen, David E. - 1995

Persistent link: https://www.econbiz.de/10004310103

The Future of Human Resource Management: March and Simon (1958) Revisited

Bowen, David E.; Siehl, Caren - In: Human resource management 36 (1997) 1, pp. 57-64

Persistent link: https://www.econbiz.de/10007308578

Winning the Service Game

Schneider, Benjamin; Bowen, David E.; Lake, Dale G. - In: Human resource management 34 (1995) 3, pp. 463-466

Persistent link: https://www.econbiz.de/10007334168

The Acceptability of 360 Degree Appraisals: A Customer-Supplier Relationship Perspective

Waldman, David A.; Bowen, David E. - In: Human resource management 37 (1998) 2, pp. 117-130

Persistent link: https://www.econbiz.de/10007354402

Toward a Theory of Comparative Management Research: An Idiographic Case Study of the Best International Human Resources Management Project

Teagarden, Mary B.; Glinow, Mary Ann Von; Bowen, David E.; … - In: Academy of Management journal : AMJ 38 (1995) 5, pp. 1261-1287

Persistent link: https://www.econbiz.de/10006119949

HRM and Service Fairness: How Being Fair with Employees Spills Over to Customers - Managing fairly has positive repercussions for both employees and customers

Bowen, David E.; Gilliland, Stephen W.; Folger, Robert - In: Organizational dynamics : a quarterly review of … 27 (1999) 3, pp. 7-23

Persistent link: https://www.econbiz.de/10006135983

The Service Organization: Human Resources Management Is Crucial

Schneider, Benjamin; Bowen, David E. - In: Organizational dynamics : a quarterly review of … 21 (1993) 4, pp. 39-52

Persistent link: https://www.econbiz.de/10006148237

Understanding HRM-Firm Performance Linkages: The Role of the "Strength" of the HRM System

Bowen, David E.; Ostroff, Cheri - In: The Academy of Management review : AMR 29 (2004) 2, pp. 203-221

Persistent link: https://www.econbiz.de/10006718483

Management Theory and Total Quality: Improving Research and Practice Through Theory Development

Dean Jr, James W.; Bowen, David E. - In: The Academy of Management review : AMR 19 (1994) 3, pp. 392-418

Persistent link: https://www.econbiz.de/10006743073