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customer relationship management
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Jones, Eli
23
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8
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7
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6
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4
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3
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Industrial marketing management : the international journal for industrial and high-tech firms
5
Journal of Business Research
4
Journal of business research : JBR
4
Journal of the Academy of Marketing Science
4
Journal of marketing
2
The journal of business & industrial marketing
2
The journal of personal selling & sales management
2
International journal of advertising : the quarterly review of marketing communications
1
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Journal of consumer affairs : official publication of the American Council on Consumer Interests
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Services marketing quarterly
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OLC EcoSci
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1
Customer relationship management: Finding value drivers
Richards, Keith A.
;
Jones, Eli
- In:
Industrial marketing management : the international …
37
(
2008
)
2
,
pp. 120-130
Persistent link: https://www.econbiz.de/10007978371
Saved in:
2
Customer relationship management: Finding value drivers
Richards, Keith A.
;
Jones, Eli
- In:
Industrial marketing management : the international …
37
(
2008
)
2
,
pp. 120-131
Persistent link: https://www.econbiz.de/10008886452
Saved in:
3
Developing a strategic framework of key account performance
Jones, Eli
;
Richards, Keith
;
Halstead, Diane
;
Fu, Frank
- In:
Journal of strategic marketing
17
(
2009
)
3
,
pp. 221-236
Persistent link: https://www.econbiz.de/10008306771
Saved in:
4
The Role of Competitive Alternatives in the Postchoice Satisfaction Formation Process
Dröge, Cornelia
;
Halstead, Diane
;
Mackoy, Robert D.
- In:
Journal of the Academy of Marketing Science
25
(
1997
)
1
,
pp. 18-30
Persistent link: https://www.econbiz.de/10006153799
Saved in:
5
Multisource Effects on the Satisfaction Formation Process
Halstead, Diane
;
Hartman, David
;
Schmidt, Sandra L.
- In:
Journal of the Academy of Marketing Science
22
(
1994
)
2
,
pp. 114-129
Persistent link: https://www.econbiz.de/10006155385
Saved in:
6
Comparing Objective Service Failures and Subjective Complaints: An Investigation of Domino and Halo Effects
Halstead, Diane
;
Morash, Edward A.
;
Ozment, John
- In:
Journal of business research : JBR
36
(
1996
)
2
,
pp. 107-116
Persistent link: https://www.econbiz.de/10006737567
Saved in:
7
Consumer Responses to Christian Religious Symbols in Advertising
Taylor, Valerie
;
Halstead, Diane
;
Haynes, Paula
- In:
Journal of advertising : official publication of the …
39
(
2010
)
2
,
pp. 79-93
Persistent link: https://www.econbiz.de/10008428585
Saved in:
8
Consumer Responses to Christian Religious Symbols in Advertising
Taylor, Valerie
;
Halstead, Diane
;
Haynes, Paula
- In:
International journal of advertising : the quarterly …
39
(
2010
)
2
,
pp. 79-93
Persistent link: https://www.econbiz.de/10009976431
Saved in:
9
Characteristics and internet marketing strategies of online auction sellers
Becherer, Richard C.
;
Halstead, Diane
- In:
International journal of internet marketing and …
1
(
2004
)
1
,
pp. 24-37
Persistent link: https://www.econbiz.de/10008128342
Saved in:
10
Comparing objective service failures and subjective complaints : An investigation of domino and halo effects
Halstead, Diane
;
Morash, Edward A.
;
Ozment, John
- In:
Journal of Business Research
36
(
1996
)
2
,
pp. 107-115
Persistent link: https://www.econbiz.de/10005465766
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