This article examines whether service quality of Indian commercial banks increases customer satisfaction that fosters customer loyalty. Data were collected from 350 valued customers of scheduled commercial bank branches in Orissa (India). A questionnaire elicited information on...

This review rationalizes that quality management practices have been adopted as a marketing strategy in the post-liberalized economy. Evaluating the literature and theories of quality management, differences are found in the implementation of quality management practices in manufacturing and...

Purpose – This study aims to examine whether strategy towards primary stakeholders and their salience influence corporate social responsibility towards the corresponding stakeholders. Design/methodology/approach – Data were collected through a questionnaire from 150 senior level managers...

The study examines whether disaster experience and education through risk perception initiate flood and heat wave preparedness. Data were collected from 300 people, each of flood-prone and heat wave affected areas in Orissa. Results reveal that people having disaster experience and education are...

Examines (a) the determinants of posttraumatic stress, and (b) the impacts of caste status, educational level, and family size on stress disorders. Structured interview sessions were used to obtain data 3 months after the Orissa supercyclone. The sample comprised 130 cyclone exposed praple....