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Service climate and organizati...
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English
21
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Bergeron, Jasmin
5
Ferguson, Ronald J.
4
Paulin, Michèle
4
Laroche, Michel
3
Goutaland, Christine
2
Mcdougall, Gordon H.G.
1
Payaud, Marielle
1
Salazar, Ana Maria Alvarez
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The journal of services marketing
2
European journal of marketing : EJM
1
International journal of service industry management : IJSIM
1
Journal of retailing
1
Journal of service management
1
Journal of the Academy of Marketing Science
1
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1
Contractual Governance, Relational Governance, and the Performance of Interfirm Service Exchanges: The Influence of Boundary-Spanner Closeness
Ferguson, Ronald J.
;
Paulin, Michèle
;
Bergeron, Jasmin
- In:
Journal of the Academy of Marketing Science
33
(
2005
)
2
,
pp. 217-234
Persistent link: https://www.econbiz.de/10006150064
Saved in:
2
Customer sociability and the total service experience: Antecedents of positive word-of-mouth intentions
Ferguson, Ronald J.
;
Paulin, Michèle
;
Bergeron, Jasmin
- In:
Journal of service management
21
(
2010
)
1
,
pp. 25-45
Persistent link: https://www.econbiz.de/10008386132
Saved in:
3
Business effectiveness and professional service personnel: Relational or transactional managers?
Paulin, Michèle
;
Ferguson, Ronald J.
;
Payaud, Marielle
- In:
European journal of marketing : EJM
34
(
2000
)
3-4
,
pp. 453-471
Persistent link: https://www.econbiz.de/10006094565
Saved in:
4
External effectiveness of service management: A study of business-to-business relationships in Mexico, Canada and the USA
Paulin, Michèle
;
Ferguson, Ronald J.
;
Salazar, Ana …
- In:
International journal of service industry management : IJSIM
10
(
1999
)
5
,
pp. 409-429
Persistent link: https://www.econbiz.de/10007120395
Saved in:
5
Internet versus bricks-and-mortar retailers: An investigation into intangibility and its consequences
Laroche, Michel
;
Yang, Zhiyong
;
Mcdougall, Gordon H.G.
; …
- In:
Journal of retailing
81
(
2005
)
4
,
pp. 251-268
Persistent link: https://www.econbiz.de/10006605734
Saved in:
6
How intangibility affects perceived risk: the moderating role of knowledge and involvement
Laroche, Michel
;
Bergeron, Jasmin
;
Goutaland, Christine
- In:
The journal of services marketing
17
(
2003
)
2-3
,
pp. 122-140
Persistent link: https://www.econbiz.de/10007105326
Saved in:
7
How intangibility affects perceived risk: the moderating role of knowledge and involvement
Laroche, Michel
;
Bergeron, Jasmin
;
Goutaland, Christine
- In:
The journal of services marketing
17
(
2003
)
2-3
,
pp. 122-140
Persistent link: https://www.econbiz.de/10007105425
Saved in:
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