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Impacts of reputation for qual...
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Wirkung von
Reputation
zur Reduktion von Qualitätsunsicherheit
Büschken, Joachim
-
1999
Persistent link: https://www.econbiz.de/10004560809
Saved in:
2
Out of the crisis
Deming, William Edwards
-
1991
-
14. print.
Persistent link: https://www.econbiz.de/10004136061
Saved in:
3
The definition of quality and approaches to its assessment
1980
Persistent link: https://www.econbiz.de/10004825513
Saved in:
4
Dealing with customer complaints
Williams, Tom
-
1996
Persistent link: https://www.econbiz.de/10004305455
Saved in:
5
Strategische Planung im
Beschwerdemanagement
Mende, Martin
-
2006
Persistent link: https://www.econbiz.de/10004909824
Saved in:
6
Der Einfluss des Marktklimas auf das Beschwerdeverhalten von Konsumenten : Eine empirische Untersuchung in der Finanzdienstleistungsbranche
Lentz, Patrick
-
2008
Persistent link: https://www.econbiz.de/10004910097
Saved in:
7
Beschwerdeverhalten und Kundenwert
Wünschmann, Stefan
-
2007
Persistent link: https://www.econbiz.de/10004921196
Saved in:
8
Beschwerdeinformationen und ihre Nutzung
Schöler, Andreas
-
2009
Persistent link: https://www.econbiz.de/10004940576
Saved in:
9
Reklamationsmanagement als Reklame : Beschwerden managen, Kunden zurückgewinnen, mehr verkaufen
Stempfle, Doris
-
2009
Persistent link: https://www.econbiz.de/10004949812
Saved in:
10
Beschwerdeverhalten und Kundenbindung : Erfolgswirkungen und Management der Kundenbeschwerde
Brock, Christian
-
2009
Persistent link: https://www.econbiz.de/10004949820
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