Among the diverse services of the tourism sector, this paper concentrates on the hotel industry, which includes a set of companies that is homogenous in production and competitive setting. The hotel industry is a key component of the tourism sector since it is fundamental to the provision of all...

This research develops a longitudinal study that builds upon previous findings that operations performance of service delivery can positively affect customer satisfaction, further extending this verdict to point out operations performance as a direct determinant of customer loyalty. Path...

In a competitive society with diverse consumer needs, service quality, customer satisfaction, customer loyalty, and corporate image determine the sustainability of service-oriented industries. However, management and leadership, employee satisfaction, and employee loyalty also influence company...

This paper presents an empirical study on the multidimensional relationships between supplier management practices and firm operational performance. Specifically, we focus on three supplier management practices, namely strategic long-term relationship, supplier assessment, and logistics...

This paper reexamines data on major industrial countries to investigate the dynamic interaction between money supply shocks and the real exchange rate. Specifically, this paper shows the relationship of observed comovements between money supply, industrial production index, interest rates,...

The structure of United States security markets and information systems create incentives for managers to time strategically the release of accounting information when security markets are open or closed. This research tests two theories that offer predictions about when managers will release...

This study extends Pourciau (1993) by examining the link between executive succession and the capital market's response to earnings announcements. Two competing predictions are proposed. First, prior studies have shown that executives manage earnings downward in the year of management change and...

Through the remarkable growth of over a decade China's rural industry has already become an important pillar of its national economy. The primary goal of this dissertation is to place China's rural industry in a historical and a market economic perspective in an efforts to link its rapid...

The analysis described in this dissertation demonstrates the use of benefit/cost sensitivity analysis in examining the wide range of potential damages and savings associated with converting oil-fired electrical utility boilers to burn coal in Florida. This model, for the first time incorporates,...

Purpose of study. This study is to determine whether DRG reimbursement has changed the structure of hospital costs. Due to incentives for greater output efficiency, inpatient per unit costs should fall, ceteris paribus. A countereffect for capital-intensive services is that hospitals may realize...