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A multi-attribute model of web site interactivity and customer satisfaction: An application of the Kano model
Zhao, Miao
;
Dholakia, Ruby Roy
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
3
,
pp. 286-307
Persistent link: https://www.econbiz.de/10008250450
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2
Retail web site interactivity: How does it influence customer satisfaction and behavioral intentions?
Dholakia, Ruby Roy
;
Zhao, Miao
- In:
International journal of retail & distribution management
37
(
2009
)
10
,
pp. 821-838
Persistent link: https://www.econbiz.de/10008316383
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3
Effects of online store attributes on customer satisfaction and repurchase intentions
Dholakia, Ruby Roy
;
Zhao, Miao
- In:
International journal of retail & distribution management
38
(
2010
)
7
,
pp. 482-497
Persistent link: https://www.econbiz.de/10008418699
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4
Intergeneration differences in consumer behavior : some evidence from a developing country
Dholakia, Ruby Roy
- In:
Journal of business research : JBR
12
(
1984
)
1
,
pp. 19-34
Persistent link: https://www.econbiz.de/10002062353
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5
A macromarketing perspective on social : the case of family planning in India
Dholakia, Ruby Roy
- In:
Journal of macromarketing : examining the interactions …
4
(
1984
)
1
,
pp. 53-61
Persistent link: https://www.econbiz.de/10002062362
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6
Diagnosing the search cost effect: Waiting time and the moderating impact of prior category knowledge
Smith, Gerald E.
;
Venkatraman, Meera P.
;
Dholakia, Ruby Roy
- In:
Journal of Economic Psychology
20
(
1999
)
3
,
pp. 285-314
Persistent link: https://www.econbiz.de/10005299675
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7
Effect of recent economic experiences on consumer dreams, goals and behavior in the United States
Dholakia, Ruby Roy
;
Levy, Sidney J.
- In:
Journal of Economic Psychology
8
(
1987
)
4
,
pp. 429-444
Persistent link: https://www.econbiz.de/10005317055
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8
The Changing Information Business
Dholakia, Nikhilesh
;
Dholakia, Ruby Roy
- In:
The Columbia journal of world business : publ. …
30
(
1995
)
2
,
pp. 94
Persistent link: https://www.econbiz.de/10007330509
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9
Searching for information in marketspace: Does the form -- Product or service -- Matter?
Venkatraman, Meera
;
Dholakia, Ruby Roy
- In:
The journal of services marketing
11
(
1997
)
4-5
,
pp. 303-316
Persistent link: https://www.econbiz.de/10007367719
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10
Decision-making Time in Organizational Buying Behavior: An Investigation of its Antecedents
Dholakia, Ruby Roy
;
Johnson, Jean L.
;
Bitta, Albert J.Della
- In:
Journal of the Academy of Marketing Science
21
(
1993
)
4
,
pp. 281-292
Persistent link: https://www.econbiz.de/10006156013
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