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38
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Marketing management : a quarterly business management publication of the American Marketing Association
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Customer-oriented boundary-spanning behaviors: Test of a social exchange model of antecedents
Bettencourt, Lance A.
;
Brown, Stephen W.
;
Mackenzie, …
- In:
Journal of retailing
81
(
2005
)
2
,
pp. 141-158
Persistent link: https://www.econbiz.de/10006607075
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2
Role Stressors and Customer-Oriented Boundary-Spanning Behaviors in Service Organizations
Bettencourt, Lance A.
;
Brown, Stephen W.
- In:
Journal of the Academy of Marketing Science
31
(
2003
)
4
,
pp. 394-408
Persistent link: https://www.econbiz.de/10006150957
Saved in:
3
Knowledge Management - Client Co-Production in Knowledge-Intensive Business Services
Bettencourt, Lance A.
;
Ostrom, Amy L.
;
Brown, Stephen W.
; …
- In:
California management review : CMR
44
(
2002
)
4
,
pp. 100-128
Persistent link: https://www.econbiz.de/10006615939
Saved in:
4
Contact Employees: Relationships among Workplace Fairness, Job Satisfaction and Prosocial Service Behaviors
Bettencourt, Lance A.
;
Brown, Stephen W.
- In:
Journal of retailing
73
(
1997
)
1
,
pp. 39-62
Persistent link: https://www.econbiz.de/10006630694
Saved in:
5
From goods to great: Service innovation in a product-dominant firm
Bettencourt, Lance A.
;
Brown, Stephen W.
- In:
Business horizons
56
(
2013
)
3
,
pp. 277-283
Persistent link: https://www.econbiz.de/10010108170
Saved in:
6
The secret to true service innovation
Bettencourt, Lance A.
;
Brown, Stephen W.
;
Sirianni, Nancy J.
- In:
Business horizons
56
(
2013
)
1
,
pp. 13-22
Persistent link: https://www.econbiz.de/10010056253
Saved in:
7
Gaining valuable market research information though arrangements with universities
Brown, Stephen W.
- In:
Journal of small business management : JSBM ; a joint …
15
(
1977
)
2
,
pp. 34-40
Persistent link: https://www.econbiz.de/10001955645
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8
Service quality : multidisciplinary and multinational perspectives
Brown, Stephen Walter
(
contributor
)
-
1991
-
1. [Dr.]
Persistent link: https://www.econbiz.de/10004100533
Saved in:
9
Logistics Management
Davis, Grant Miller
;
Brown, Stephen Walter
-
1974
Persistent link: https://www.econbiz.de/10004348501
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10
Change-oriented organizational citizenship behaviors: the direct and moderating influence of goal orientation
Bettencourt, Lance A.
- In:
Journal of retailing
80
(
2004
)
3
,
pp. 165-180
Persistent link: https://www.econbiz.de/10006608385
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