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1
Principles of service marketing and
management
Lovelock, Christopher H.
;
Wright, Lauren
-
1999
Persistent link: https://www.econbiz.de/10004139421
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2
Managing and marketing
services
into the 1990s
Teare, Richard
(
contributor
)
-
1990
Persistent link: https://www.econbiz.de/10004092572
Saved in:
3
Next operation as customer (NOAC) : how to improve quality, cost and cycle time in service operations
Bhote, Keki R.
-
1991
Persistent link: https://www.econbiz.de/10004102618
Saved in:
4
Operations
management
for service industries : competing in the service era
Bassett, Glenn
-
1992
Persistent link: https://www.econbiz.de/10004150103
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5
The
management
and marketing of
services
Mudie, Peter
;
Cottam, Angela
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1993
Persistent link: https://www.econbiz.de/10004159279
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Service
management
in computing and telecommunications
Hallows, Richard
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1995
Persistent link: https://www.econbiz.de/10004227301
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7
The complete guide to preparing and implementing service level agreements
Pantry, Sheila
;
Griffiths, Peter
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1997
Persistent link: https://www.econbiz.de/10004334133
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Service operations
management
Fitzsimmons, James A.
;
Sullivan, Robert S.
-
1982
-
2. [print.]
Persistent link: https://www.econbiz.de/10004602493
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Produktion als
Dienstleistung
Schneider, Herfried
(
contributor
)
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1997
Persistent link: https://www.econbiz.de/10004362932
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La relation de service au coeur de l'analyse économique
Reboud, Louis
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contributor
)
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1998
Persistent link: https://www.econbiz.de/10004371960
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