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Why envy outperforms admiration
van de Ven, N.
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Zeelenberg, M.
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Pieters, R.
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Tilburg University, School of Economics and Management
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2011
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On service delivery that might have been : Behavioral responses to disappointment and regret
Zeelenberg, M.
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Pieters, R.
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Tilburg University, School of Economics and Management
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1999
Persistent link: https://www.econbiz.de/10011087882
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Angry customers don't come back, they get back : The experience and behavioral implications of anger and dissatisfaction in services
Bougie, J.R.G.
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Pieters, R.
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Zeelenberg, M.
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Tilburg University, School of Economics and Management
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2003
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Dynamics of multiple goal pursuit
Louro, M.J.S.
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Pieters, R.
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Zeelenberg, M.
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Tilburg University, School of Economics and Management
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2007
Persistent link: https://www.econbiz.de/10011088273
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Consequences of regret aversion in real life : The case of the Dutch postcode lottery
Zeelenberg, M.
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Pieters, R.
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Tilburg University, School of Economics and Management
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2004
Persistent link: https://www.econbiz.de/10011088564
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Beyond valence in customer dissatisfaction : A review and new findings on behavioral responses to regret and disappointment in failed services
Zeelenberg, M.
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Pieters, R.
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Tilburg University, School of Economics and Management
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2004
Persistent link: https://www.econbiz.de/10011089564
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Negative returns on positive emotions : The influence of pride and self-regulatory goals on repurchase decisions
Louro, M.J.S.
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Pieters, R.
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Zeelenberg, M.
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Tilburg University, School of Economics and Management
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2005
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The dampening effect of uncertainty on positive and negative emotions
van Dijk, E.
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Zeelenberg, M.
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Human resources abstracts : an international …
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pp. 171
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Effort invested in vain : The impact of effort on the intensity of disappointment and regret
van Dijk, W.W.
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van der Pligt, J.
;
Zeelenberg, M.
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Tilburg University, School of Economics and Management
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1999
Persistent link: https://www.econbiz.de/10011087505
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Emotional reactions to the outcomes of decision : The role of counterfactual thought in the experience of regret
Zeelenberg, M.
;
van Dijk, W.W.
;
van der Pligt, J.
; …
-
Tilburg University, School of Economics and Management
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1998
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